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Home Industry News Burnham reveals plan to measure NHS ‘staff satisfaction’

Burnham reveals plan to measure NHS ‘staff satisfaction’

18th September 2009

Publishing data on staff satisfaction levels could help the NHS to improve its quality of service, health secretary Andy Burnham has claimed.

Speaking about the future of the NHS at the King’s Fund in central London, Mr Burnham said that the study of staff satisfaction levels could be just as useful as analyses of patient satisfaction.

The health secretary also revealed plans to promote greater choice in the NHS, stating that patients will be able to register with any GP irrespective of their catchment area.

In comments cited by the Guardian, he said: “Alongside patient satisfaction, I propose to measure staff satisfaction more systematically.

“So I believe the service should publish comparative staff satisfaction data. It brings out into the open where things are not going as well as they might, acting as a helpful barometer and early warning system.”

However, Dr Laurence Buckman, chairman of the BMA’s GPs committee, warned that the practical deployment of some of Mr Burnham’s reforms could be “very complicated”.

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