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Application Specialist
Role Overview
An exciting opportunity for a Microbiologist looking to enter a scientific commercial position or an experienced Field Applications Specialist seeking a new opportunity!
The Field Application Specialist role is the front-line technical support representative and is responsible for providing solution-oriented consultative training, technical support and troubleshooting at customer site, at every stage of contact on each technical support interaction in the field.
Role Requirements
· Performing pre-installation inspections/audits.
· Coordinating and delivering technical training.
· Acting as a consultant and support the companies product lines.
· Answering internal and external customer inquiries.
· Providing proactive and corrective fine tuning of assay applications to ensure optimal analytical performance.
· Ensuring regulatory compliance through timely and accurate documentation in the ERP system.
· Completing all after- technical support documentation (ERP/CRM) necessary to update the planners, customer administration, customer care.
· Consulting and collaborating with Support Centre team, installation project managers, management, GCS, GICS
· Supporting the sales team and sales cycle by providing technical sales support in preparing tenders, contracts, product presentations and demonstrations.
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Person Specifications
– Microbiology qualification ( BSC above) is essential and experience working in a pharma or food environment.
– Someone with a results-orientated approach.
– Excellent ability to self-motivate.
– Strong communication skills to deliver a customer focussed strategy.
Locations
Hiring contacts
We aim to operate and maintain the following set of core values
