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Medical Devices & Equipment
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Field Service Engineer
Medical Devices & Equipment
Engineers Field & Depot
Medical Imaging
London
£39,000 - £39,000
Company Information
We are currently working with a leading force in medical technology, committed to advancing healthcare for millions of patients worldwide. They specialize in diagnostic and therapeutic imaging, laboratory diagnostics, and digital health solutions, empowering healthcare providers to deliver exceptional patient care. They value diversity and are dedicated to fostering an inclusive environment for all employees. As an equal opportunity employer, they encourage applications from individuals with disabilities.
Role Requirements
· Technical Collaboration: Work closely with the Customer Care Centre to perform service, maintenance, and installations of the clients products, ensuring optimal performance within your designated product range.
· Quality Assurance: Follow established policies for processing material parts and maintain all test equipment and tools in excellent condition.
· Customer Focus: Proactively address any issues affecting customer satisfaction and escalate concerns when contractual obligations are at risk.
· Team Dynamics: Foster strong communication and collaboration with managers and colleagues to achieve operational excellence.
· Compliance and Best Practices: Adhere to work instructions, quality policies, and regulatory requirements to uphold our standards.
· Process Improvement: Identify opportunities to enhance efficiency and effectiveness in team operations.
· Training and Development: Complete mandatory training and personal administration tasks promptly, and participate in advanced training sessions in Europe and the USA.
· Technical Support: Provide out-of-hours technical support when required, ensuring our customers have access to assistance whenever needed.
· Cross-Functional Teamwork: Collaborate within a multidisciplinary customer service team to uphold our company values and commitment to healthcare innovation.
· Travel Requirements: The position primarily covers the M25 and surrounding areas, requiring a flexible approach to travel.
· Training Opportunities: Mandatory training will take place in state-of-the-art facilities in Europe and the USA.
· Mentorship Program: You will be paired with an experienced mentor to support your development and transition into the role.
Person Specifications
· Educational Background: HNC/HND in Electronics, Engineering, or Bio-Chemistry.
· Field Experience: Previous field service experience in troubleshooting electronic or medical equipment is preferred.
· Technical Proficiency: Strong skills in IT, Microsoft Office, and Networking Infrastructure.
· Interpersonal Skills: Excellent customer-facing abilities, with a knack for building respect and rapport at all levels.
· Driving License: A valid UK driving license is essential for this role.
Package
· Salary: Up to £45,000 with an OTE bonus
· Pension Scheme: Generous contributions to your pension plan.
· Company Vehicle: Access to a company vehicle for work-related travel.
· Paid Time Off: 26 days of holiday plus bank holidays.
· Incentives: Bonus and share schemes to reward your contributions.
· Flexible Benefits: Options for private medical insurance and financial guidance.
· Community Engagement: Participate in corporate social responsibility initiatives, including 2 paid volunteering days per year.
· Support Services: Access to a 24/7 employee assistance program.
· Career Growth: Opportunities for professional development through their apprenticeship levy.
Apply for this role
Locations
Aldershot
Amersham
Aylesbury
Banstead
Barnet
Basingstoke
Borehamwood
Bracknell
Brent
Camberley
Carshalton
Chertsey
Chessington
Clapham
Ealing
Egham
Epsom
Fulham
Greenford
Guildford
Harrow
Hayes
Hemel Hempstead
High Wycombe
Kingston-upon-Thames
Leatherhead
Maidenhead
Marlow
Morden
Newbury
North West London
Northolt
Pinner
Putney
Radlett
Reading
Richmond upon Thames
Rickmansworth
Ruislip
Slough
South West London
Southall
Staines
Sutton
Twickenham
Wandsworth
Watford
Wembley
West London
Westminster
Wimbledon
Windsor
Woking
Wokingham
Date Updated
10 Dec 2024
Job reference
73753
Categories
Full Time
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