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Customer Service Specialist
Medical Devices & Equipment
Internal Technical Support
Primary Care/ GP
Netherlands
€45,000 - €55,000
Medical IT & Software
Healthcare IT/Software
Role Overview
As a Customer Service Specialist, you will be the first point of contact for customers (general practices) who need assistance with our software solutions. You will provide first-line support, offer comprehensive advice on the functionality of our products, and help customers with questions related to quality management in their practices. You will collaborate closely with the support team to ensure customers are assisted promptly and effectively.
Company Information
Job Vacancy: Customer Service Specialist for Software in General Practice Healthcare
Location: Netherlands
Are you experienced in a responsible role within a general practice? Do you have knowledge of quality management systems and familiarity with software solutions? Do you enjoy supporting customers and providing advice on using software and quality management in general practice healthcare? Then we want to hear from you!
Role Requirements
Providing first-line support for our software to general practices.
Advising customers on using our products, particularly around quality management systems.
Effectively resolving customer inquiries and issues related to software and quality management.
Supporting customers with practical solutions for their daily practice needs.
Gathering feedback from customers to help improve our products and services.
Working both independently and as part of a team to manage tasks effectively.
Continuously learning about new developments in software and quality management to better assist customers.
Building strong, trusting relationships with customers through a professional, customer-focused approach.
Person Specifications
Experience in a responsible role within a general practice, with solid knowledge of practice management and quality management systems.
Familiarity with software and the ability to support customers in this area.
Excellent communication skills, with the ability to interact effectively with customers at all levels.
A customer-oriented mindset and the ability to think solution-oriented.
Energy, confidence, and enthusiasm for helping and advising customers.
Eagerness to learn and research new knowledge and skills to improve your work.
Ability to work independently and as part of a team, taking responsibility for your tasks.
Flexibility and adaptability in a dynamic work environment.
Experience with quality management in general practices is a strong advantage.
Package
A challenging role within a growing company in the healthcare sector.
A competitive salary and comprehensive secondary benefits.
A dynamic work environment with ample opportunities for personal development and growth.
Flexible working hours and part time options and working from home.
A supportive and motivated team of professionals to collaborate with.
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Date Updated
03 Apr 2025
Job reference
74420
Categories
Full Time
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