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DX Field Service Engineer
Role Overview
Our Field Service Engineers are the beating heart of our organization. Their product knowledge is grounded in science and their commitment to best-in-class customer service makes us unstoppable.
As the engine of our business, our engineering teams continually challenge our ways of working, being pragmatic in their approach to innovating. From our field service engineers who work tirelessly to reduce our customer downtime, to our manufacturing engineers who keep our laboratories and manufacturing equipment performance in perfect condition.
Our Field Service Engineers are instrumental in providing a first-class customer experience when repairing and maintaining our products on customer sites.
We are looking for a talented and skilled Field Service Engineer to join our Diagnostics division servicing our molecular diagnostic and cytology equipment across the San Francisco area.
Company Information
Zenopa has partnered with a leading American medical technology company specializing in products for women’s health, diagnostics, and medical imaging. This company’s headquarters are in Marlborough, Massachusetts, and they focus on early detection and treatment of health conditions, particularly those affecting women.
Role Requirements
· Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
· Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
· Determines correct inventory levels of repair parts with supply lines.
· Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
· Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
· Keep management advised of issues and developments.
Person Specifications
Must be a self-starter, able to travel and work independently with minimal supervision.
Must be capable of multi-tasking, setting priorities and scheduling work activities.
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
Willing to work flexible hours and overtime on short notice.
Position requires the ability to be “on call” after normal working hours.
Associate’s Degree or equivalent in electronics, computer science or related technical discipline is required.
Package
Company Car and Gas Card
health benefits
5-7.5% Bonus
Additional quarterly bonus depending on company performance