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DX Field Service Engineer
Role Overview
You will troubleshoot and repair diagnostic instruments, manage preventive maintenance visits, maintain parts inventory, document service activities, and collaborate with engineering teams to resolve quality issues.
Company Information
Zenopa have partnered with a global medical technology company specializing in women’s health diagnostics, medical imaging, and surgical products. They serve healthcare providers worldwide with innovative solutions for early detection and treatment. Their expert team ensures high-quality, reliable technologies, allowing healthcare professionals to focus on their core work with confidence.
Role Requirements
· Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
· Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
· Determines correct inventory levels of repair parts with supply lines.
· Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
· Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
· Keep management advised of issues and developments.
Person Specifications
Must be a self-starter, able to travel and work independently with minimal supervision.
Must be capable of multi-tasking, setting priorities and scheduling work activities.
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
Willing to work flexible hours and overtime on short notice.
Position requires the ability to be “on call” after normal working hours.
Associate’s Degree or equivalent in electronics, computer science or related technical discipline is required.
Package
Company Car and Gas Card
health benefits
5-7.5% Bonus
Additional quarterly bonus depending on company performance
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Locations
We aim to operate and maintain the following set of core values
