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DX Field Service Engineer

Scientific Supplier
Engineers Field & Depot
Clinical Diagnostics
Memphis/Little Rock
$62,100 - $97,000
Diagnostics

Role Overview

You will troubleshoot and repair diagnostic instruments, manage preventive maintenance visits, maintain parts inventory, document service activities, and collaborate with engineering teams to resolve quality issues.

Company Information

Zenopa have partnered with a global medical technology company specializing in women’s health diagnostics, medical imaging, and surgical products. They serve healthcare providers worldwide with innovative solutions for early detection and treatment. Their expert team ensures high-quality, reliable technologies, allowing healthcare professionals to focus on their core work with confidence.

Role Requirements

· Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
· Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
· Determines correct inventory levels of repair parts with supply lines.
· Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
· Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
· Keep management advised of issues and developments.

Person Specifications

Must be a self-starter, able to travel and work independently with minimal supervision.
Must be capable of multi-tasking, setting priorities and scheduling work activities.
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
Willing to work flexible hours and overtime on short notice.
Position requires the ability to be “on call” after normal working hours.
Associate’s Degree or equivalent in electronics, computer science or related technical discipline is required.

Package

Company Car and Gas Card
health benefits
5-7.5% Bonus
Additional quarterly bonus depending on company performance

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    Further Details/Cover Note

    Locations

    Arkansas
    Tennessee
    Date Updated
    20 Mar 2025
    Job reference
    74301
    Categories
    Full Time
    Take Experience
    Apply for this role
    Why Zenopa?

    We aim to operate and maintain the following set of core values

    Group people cartoon
    01

    In house, contracting department.

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    02

    We liaise on your behalf

    Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

    03

    Solid Industry Relationships

    Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

    04

    High Success Rate

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    05

    Systems that work for you

    As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.