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European Service Specialist - Biotechnology

Scientific Supplier
Engineers Field & Depot
Biotechnology
Germany
€40,000 - €50,000
High Value Capital Equipment
Diagnostics

Role Overview

We are recruiting on behalf of leading innovator of biotechnology equipment who is looking for a European Service Specialist to join their team in Germany.

The European Service Specialist is responsible for performing on- site, in-house and remote service troubleshooting and repairs, conducting preventative maintenance activities, conducting instrument installation qualification and operational qualification, performing installation of new instruments, de and re-commission of existing instruments , as well as assisting in providing customers with technical support related to hardware and software use, and assisting with other support related administration and in-house service tasks as requested.

This role is suitable for someone with experience as an electrical engineer or someone based in a laboratory environment with experience troubleshooting and has a key interest in moving into a more hands on field based role.

Travel will approximately be 30-50% of the time and when you not out in the field you will be remote. Applicants must live within a commutable distance of any international airports in Germany.

Role Requirements

· Perform a lead role in providing on-site, remote and in-house field service troubleshooting and repairs, which typically requires European travel on short notice
· Conducting on-site Preventative Maintenance activities.
· Performing de-installation and re-installation of existing instruments
· Performing installation and operational qualification on instruments
· Provide technical assistance to customers, sales and support team members by phone or e-mail regarding the use, and maintenance of instruments, and software. Provide necessary follow-up and support to ensure a high degree of customer satisfaction.
· Be responsible for in- house demo instruments and carry out tech checks and refurbishment of these systems as required
· Seeks answers to questions from technical staff. Initiate problem reports and notify department managers.
· Document activities involving customer interactions in Salesforce.
· Develop and maintain a technical knowledge of new and existing products.
· Assist with the technical service training of the field application scientists, sales consultants, and/or distribution partners.
· Assist in the maintenance and update of support contract and asset databases.

Person Specifications

· Higher level education in natural sciences, electronic engineering, or other relevant discipline.
· Previous experience troubleshooting equipment
· Willingness to travel
· Fluency in German and English language
· Valid driver’s license

Package

· Car allowance
· 30 Days annual leave
· Mileage
· Pension after 6 months
· VWL
· Full product training and progression opportunities

Locations

Berlin
Bremen
Hamburg
Hesse
Lower Saxony
North Rhine-Westphalia
Rhineland-Palatinate
Previous Listing
Date Updated
24 Oct 2022
Job reference
70086
Categories
Full Time
Permanent
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