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Role Filled
Field Application Specialist
Scientific Supplier
Field Sales or Business Dev
Protein/NanoMaterials
Europe
Contact James
Biochemistry
Scientific Infrared Radiation
Pharma/Biotech
Role Overview
The Field Application Scientist (FAS) is responsible for supporting the technical business functions in a pre-sales and post-sales manner with an emphasis on the nanomaterials and protein portfolios as they relate to therapeutic applications. The purpose of the role is to support customers with applications questions related to the nanomaterials and protein portfolios and complimentary products within the portfolio in a pre-sales and post-sales manner. The FAS will communicate internally with the commercial organization on the technical applications of products with the goal of supporting continued growth of the portfolio and brand.
Role Requirements
General Functions
Become an expert in all applications supported by products including proficient knowledge in experimental set-up, troubleshooting, accessory products, and custom services and capabilities with a specific emphasis on custom antibody services and custom nanoparticle synthesis
Conduct ongoing product and application presentations and trainings for customers to educate them about the offerings and capabilities
Participate in internal global field application calls to maintain knowledge and proficiency of all products and applications
Troubleshoot issues with on-market products as needed
Communicate with customers and commercial organization on a routine basis, keeping all parties informed and up to date
Learn new product portfolios as they become available and train internal team and customers on new offerings
Support marketing efforts in a technical manner providing input from market and customers
Pre-Sales Functions
Serve as a scientific expert for the antibody and nanomaterial products and services as they relate to therapeutic applications
Understand the technical details of open opportunities and be able to discuss a technical strategy with the account manager to ensure a successful win
Conduct technical product and services presentations remotely and in-person
Collaborate with customers and internal scientists to draft proposals and statements of work for custom services detailing the specifications and deliverables to be met during the project
Technically compare the benefits of products and services, and highlight the shortcomings of competitive products and services
Assist in mapping out custom services and bulk strategy for key accounts by recommending product type and volume based on customer’s needs and workflow
Post-Sales Functions
Answer e-mails and phone calls from customers in timely manner
Escalate issues to manager when necessary and design customer facing plans to help customer troubleshoot and resolve issue within timely manner
Document knowledge in solutions within Salesforce.com for field team to access and reference as needed
Host remote trainings and presentations for customers
Follow-up with customers to ensure customer adopting product into workflow successfully
Collaborate with customers and internal scientists to track product updates and provide support where needed
Person Specifications
Education and Experience
4-year bachelor’s degree in life sciences required with a preference for immunology, nanomaterials, biochemistry, nanotechnology degrees. Masters or PhD preferred
2+ years working in a technical commercial role supporting customers in pre-sales and post-sales situations, specifically supporting therapeutic, biopharma customers.
2+ years practical experience with intimate knowledge of the following: antibodies, protein-protein interactions, nanobodies, conjugated nanoparticles, nanomaterials, nanomedicine, drug discovery, and drug delivery.
High degree of computer literacy in Microsoft Word, Excel and PowerPoint and ability to utilize computer-based tools for reports, email and for general communication
Skills & Knowledge
Life sciences, biotechnology, antibody synthesis, immunology, antibody-based assays, nanobodies, phage display, conjugated nanoparticles, nanomaterials, nanomedicine, drug discovery, and drug delivery
Excellent oral and written English communication, including communicating in a way that a non-technical end user can understand
Ability to think, learn, and solve problems quickly
Ability to operate independently and remotely with at least 1 weekly meeting with supervisor
Organized, well prepared, and maintains a professional appearance and conduct
Ability to maintain flexible travel schedule during the work week
Other Information
Based in Europe (any major European city within close proximity to international airport)
Locations
Aberdeen
Accrington
Airdrie
Alderney
Aldershot
Alfreton
Alloa
Altrincham
Amersham
Andover
Annan
Arbroath
Ashford
Ashton-under-Lyme
Aylesbury
Ayr
Banbridge
Banbury
Bangor
Banstead
Barnard Castle
Barnet
Barnsley
Barnstaple
Barra
Barrow
Basildon
Basingstoke
Bath
Beckenham
Belfast
Benfleet
Berwick
Beverley
Bexley
Bicester
Bideford
Birkby
Birmingham
Bishop Auckland
Bishop's Stortford
Blackburn
Blackpool
Blairgowrie
Bognor Regis
Bolton
Bootle
Borehamwood
Bourne
Bournemouth
Brackley
Bracknell
Bradford
Bradley
Brecon
Brent
Brentwood
Bridgend
Bridgmorth
Bridgwater
Bridport
Brierley Hill
Brighton
Bristol
Bromley
Bromyard
Broxbourne
Buckingham
Burnham-on-Sea
Burnley
Burton upon Trent
Bury
Bury St Edmunds
Buxton
Caerphilly
Caithness
Callander
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Camberwell
Cambridge
Camden
Cannock
Canterbury
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Carlisle
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Carshalton
Caterham
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Chepstow
Chertsey
Chessington
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Clapham
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Previous Listing
Date Updated
10 Aug 2023
Job reference
69881
Categories
Full Time
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