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Role Filled
Field Service Engineer
Scientific Supplier
Engineers Field & Depot
GC
GCMS
UK
£35,000 - £45,000
Scientific Chromatography
Role Overview
We are recruiting for an exciting new role as a Field Service Engineer to cover a UK wide territory for a well respected manufacturer of GC, GCMS & HPLC systems.
The successful candidate will be responsible for managing all aspects of field service support, customer relationship management and providing detailed service reports to the customer. You will provide service on gas chromatography systems, including installation, repairs, preventative maintenance, and instrument qualifications. They will also coordinate resources and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction.
Role Requirements
Responsibilities:
o To install and support the product range
o Work as part of an experienced team offering first class customer support
o Perform installations of new instruments, followed by customer training and support
o Provide technical support to customers and partners.
o Carry out preventative maintenance on systems according to defined protocols
o Ensure breakdowns and troubleshooting have a 48 hour response time
o Communicate effectively with customers and team regarding scheduling, repair or maintenance needs, part requests, expectations and outcomes
o Install software and hardware upgrades
o Work closely with the sales team to identify sales opportunities
o Complete validation of instrumentation; IQ/OQ/PQ
o Accurate reporting of all service jobs using Salesforce in a timely manner
o Maintaining accurate inventory of spare parts
o Factory training will be provided
Person Specifications
Person Specification:
We are looking for applicants who have experience in GC/GCMS troubleshooting & maintenance and is willing to travel up to 100% of your work schedule across the UK.
There will be occasional visits to the head office in Scotland will be required as well as approximately 2 overnight stays per week.
o Experience working for a manufacturer in the same field.
o Proven experience in field service role.
o Proficient in all Microsoft Office applications, and CRM software.
o Exceptional customer service skills.
o Excellent communication skills.
o Experienced in working in regulated environments such as GLP/GMP
o Ability to work well in a team and ability to make your own decisions.
Locations
Accrington
Airdrie
Alfreton
Alloa
Altrincham
Annan
Ashton-under-Lyme
Ayr
Barnard Castle
Barnsley
Barrow
Berwick
Beverley
Birkby
Birmingham
Bishop Auckland
Blackburn
Blackpool
Bolton
Bootle
Bradford
Bradley
Bridgmorth
Brierley Hill
Burnley
Burton upon Trent
Bury
Buxton
Callander
Cannock
Carlisle
Cheadle
Chester
Chester Le Street
Chesterfield
Chorley
Cleethorpes
Cleveland
Consett
Coventry
Cowdenbeath
Crewe
Dalkeith
Darlington
Darwen
Deeside
Deighton
Derby
Dewsbury
Doncaster
Dronfield
Dudley
Dumbarton
Dumfries
Dunfermline
Durham
Edinburgh
Elland
Ellesmere Port
Falkirk
Fleetwood
Galashiels
Gateshead
Glasgow
Gretna
Grimsby
Halifax
Hamilton
Harrogate
Hartlepool
Hawick
Hebburn
Hebden Bridge
Helensburgh
Hessle
Huddersfield
Hull
Hyde
Ilkley
Jedburgh
Johnstone
Keighley
Kendal
Kilmarnock
Kirkcaldy
Knaresborough
Lancaster
Leamington Spa
Leeds
Leek
Leicester
Leigh
Leyland
Lichfield
Lincon
Liverpool
Loughborough
Louth
Macclesfield
Manchester
Mansfield
Market Drayton
Market Harborough
Market Rasen
Matlock
Melton Mowbray
Morecambe
Motherwell
Nantwich
Newark
Newbridge
Newcastle-upon-Tyne
Newton Aycliffe
Normanton
North Ferriby
Northwich
Nottingham
Nuneaton
Oldham
Ormskirk
Paisley
Penrith
Peterlee
Pontefract
Poulton-Le-Fylde
Prescot
Preston
Prestwick
Pudsey
Redcar
Renfrew
Ripon
Rochdale
Rotherham
Rugby
Runcorn
Rutherglen
Sale
Salford
Sandbach
Scarborough
Scunthorpe
Seaham
Selby
Sheffield
Shifnal
Shipley
Skelmersdale
Skipton
Solihull
Southport
Sowerby Bridge
St Andrews
St Helens
Stanraer
Stirling
Stockport
Stoke-on-Trent
Stone
Stourbridge
Sunderland
Sutton-in-Ashfield
Telford
Thirsk
Thornton-Cleveleys
Tipton
Tranent
Uttoxeter
Wakefield
Walsall
Warrington
Warwick
Washington
West Kilbride
Wetherby
Whitehaven
Widnes
Wigan
Willenhall
Wirral
Wolverhampton
York
Previous Listing
Date Updated
24 Feb 2022
Job reference
68893
Categories
Full Time
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