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Role Filled
Field Service Engineer
Scientific Supplier
Engineers Field & Depot
Laboratory Products
London/South East
£37,000 - £42,000
High Value Capital Equipment
Role Overview
You will become a part of the Laboratory Products Division’s Field Service team, servicing a range of equipment such as BSC’s, Water purification, Centrifuges and CO2 Incubators. You enjoy being on the road and can expect to be travelling up to 40% of your time, to our customer sites within the UK South region.
Company Information
This is an opportunity to work in a global company who are one of the big market leaders in the Pharmaceutical industry. Their systems and valuable services enable their customers to conduct ground breaking scientific research and develop Nobel Prize winning techniques.
Role Requirements
Performing field service activities, including on-site installation, validations, preventive maintenance and system repairs.
Solving a broad range of problems of varying scope and complexity.
Coordinating your own work schedule with direct colleagues, service operations and management.
Instructing customers in the use of our instruments to ensure safe and effective customer operations.
Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation.
Producing timely and accurate reports of your activities: e.g. service reports and expense reports.
Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.
Providing sales leads to account manager.
Providing feedback to support teams for correcting system documentation and updating procedures.
Person Specifications
A qualification or equivalent experience in electronics/engineering or other applicable experience in a high-tech environment.
Analytical trouble shooting and problem-solving abilities.
Experience in a scientific or engineering related field. (eg. clinical/research laboratories / electronics / biotechnology / medical devices / engineering or related fields).
Customer-focused with strong communication skills and ability to establish relationships with customers.
Package
Competitive base salary (dependent on experience)
Bonus Scheme (Annual and Quarterly)
Private Medical Insurance
Pension (8% contribution)
Fully Expensed Company Car (Available for Personal Use)
All tools provided
Extensive training
Locations
Aldershot
Amersham
Aylesbury
Banbury
Banstead
Barnet
Basingstoke
Bicester
Borehamwood
Bracknell
Brent
Broxbourne
Camberley
Carshalton
Caterham
Chertsey
Chessington
Clapham
Crawley
Croydon
Dunstable
Ealing
Egham
Enfield
Epsom
Fulham
Gatwick
Greenford
Guildford
Harpenden
Harrow
Hatfield
Hayes
Haywards Heath
Hemel Hempstead
Hertford
High Wycombe
Hitchin
Horsham
Kingston-upon-Thames
Leatherhead
Leighton Buzzard
Luton
Maidenhead
Marlow
Mitcham
Morden
Newbury
North West London
Northolt
Oxford
Pinner
Purley
Putney
Radlett
Reading
Redhill
Richmond upon Thames
Rickmansworth
Royston
Ruislip
Slough
South West London
Southall
St Albans
Staines
Stevenage
Sutton
Twickenham
Waltham Cross
Wandsworth
Watford
Welwyn
Wembley
West London
Westminster
Wimbledon
Windsor
Witney
Woking
Wokingham
Previous Listing
Date Updated
02 Sep 2024
Job reference
73464
Categories
Full Time
Permanent
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