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Scientific Supplier
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Role Filled
Field Service Engineer
Scientific Supplier
Engineers Field & Depot
General Lab
Home Counties
£32,000 - £42,000
Company Information
Zenopa have partnered with a global leader in the scientific sector that focuses on improving health, safety, and environmental standards. With nearly $11 billion in annual sales and a workforce of approximately 37,000, the company serves over 350,000 customers across pharmaceuticals, biotech, healthcare, academia, and government.
It operates under two main brands, providing a wide range of high-end analytical instruments, laboratory equipment, chemicals, and supplies. These brands work together to streamline purchasing options and drive innovation, ultimately accelerating scientific discovery and adding value for customers, shareholders, and employees.
Role Requirements
You will become a part of the Laboratory Products Division’s Field Service team, servicing a range of equipment such as BSC’s, Water purification, Centrifuges and CO2 Incubators. You can expect to be travelling up to 40% of your time, to customer sites within the UK South region.
– Performing field service activities, including on-site installation, validations, preventive maintenance and system repairs.
– Solving a broad range of problems of varying scope and complexity
– Coordinating your own work schedule with direct colleagues, service operations and management.
Instructing customers in the use of our instruments to ensure safe and effective customer operations
– Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
– Producing timely and accurate reports of your activities: e.g. service reports and expense reports
– Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty
– Providing sales leads to account manager
– Providing feedback to support teams for correcting system documentation and updating procedures.
Person Specifications
– A qualification or equivalent experience in electronics/engineering or other applicable experience in a high-tech environment.
– Analytical trouble shooting and problem-solving abilities
– Experience in a scientific or engineering related field. (eg. clinical/research laboratories / electronics / biotechnology / medical devices / engineering or related fields)
– Customer-focused with strong communication skills and ability to establish relationships with customers.
– Can-do attitude with the ability to handle multiple-tasks with contending priorities.
– IT skills
– Driving license required
– Excellent communication skills in English, verbal and in writing.
– Independent, service-minded and informative in the approach towards customers
– Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace are high
– A strong team contributor, working remotely with the ability to connect with colleagues in the region
– Commercial mentality
– A natural curiosity about staying up to date with trends in technology and IT
– Self motivated, loves to be challenged
Package
£ Competitive Salary
25 days annual leave pro rata
Eligible to join company Pension Scheme
Eligible to join Company Private Medical scheme
Company Car
Eligible to join Commission scheme up to 10% annual dependent on individual and company performance
Locations
Aldershot
Amersham
Aylesbury
Banbury
Banstead
Barnet
Basingstoke
Bicester
Borehamwood
Bracknell
Brent
Broxbourne
Buckingham
Camberley
Cambridge
Carshalton
Caterham
Chertsey
Chessington
Clapham
Crawley
Croydon
Dunstable
Ealing
Egham
Ely
Enfield
Epsom
Fulham
Gatwick
Greenford
Guildford
Harpenden
Harrow
Hatfield
Hayes
Haywards Heath
Hemel Hempstead
Hertford
High Wycombe
Hitchin
Horsham
Kingston-upon-Thames
Leatherhead
Leighton Buzzard
Luton
Maidenhead
Marlow
Milton Keynes
Mitcham
Morden
Newbury
Newmarket
Newport Pagnell
North West London
Northolt
Oxford
Pinner
Purley
Putney
Radlett
Reading
Redhill
Richmond upon Thames
Rickmansworth
Royston
Ruislip
Saffron Walden
Slough
South West London
Southall
St Albans
Staines
Stevenage
Sutton
Twickenham
Waltham Cross
Wandsworth
Watford
Welwyn
Wembley
West London
Westminster
Wimbledon
Windsor
Witney
Woking
Wokingham
Previous Listing
Date Updated
07 Nov 2024
Job reference
73676
Categories
Full Time
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The Zenopa Salary Guide is based on Zenopa industry experience, it is not specific to this particular job, but it is useful to provide you indicative information and enable you to find jobs when searching salary bands. Individual jobs salary ranges are frequently not released into the public domain, this will be released to you upon application.
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We aim to operate and maintain the following set of core values
