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Field Service Engineer
Role Overview
Position Summary: Travel to customer’s location and install CEM Peptide Synthesis laboratory instrumentation. Provide maintenance training and user instructions on instrument up-keep. Perform all preventative maintenance and repairs, necessary to sustain operation on all instruments installed. Perform repairs to board/part level and run instrument performance tests. Make recommendations as required.
Company Information
For over 40 years our client has designed and developed laboratory instrumentation and scientific methods (both microwave-based and non-microwave technologies) that are used by major companies, prestigious research institutes, and universities around the world.
Their main products offer special solutions for elemental analysis by acid digestion, chemical synthesis of peptides and small molecules, and compositional analysis of food and chemical samples.
Role Requirements
Responsibilities and Duties:
Travel to customer’s location throughout region and North America.
Receives and acts on customer installation or repairs/PM’s immediately after receiving information from service office.
Arrives at customer promptly, installs or repairs CEM Peptide Synthesis Systems. Run all tests required to ensure proper operation.
Completes all paperwork pertaining to service call and immediately forwards to proper locations. Keep in contact with service supervisor each day.
Answer all customer questions to the best of ability or puts customer in touch with someone who can.
Responsible for making all travel arrangements. If delays are encountered contact customer and estimate time of arrival.
Represent CEM in a positive and professional manner.
All other duties as required by supervisor.
Person Specifications
Two year Electronic Degree or equivalent work experience.
Experience in the field of Peptide Chemistry
Minimum two-year travel experience.
Minimum one-year employment dealing directly with the public.
Package
Company Car
Company credit card
Medical and dental cover
401k
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Locations
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