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Role Filled

Field Service Engineer

Scientific Supplier
Engineers Field & Depot
Scientific Chromatography

Role Overview

Position Summary: Travel to customer’s location and install CEM Peptide Synthesis laboratory instrumentation. Provide maintenance training and user instructions on instrument up-keep. Perform all preventative maintenance and repairs, necessary to sustain operation on all instruments installed. Perform repairs to board/part level and run instrument performance tests. Make recommendations as required.

Company Information

CEM was founded in 1978 by our current CEO, Dr. Michael J. Collins. For over 40 years we have designed and developed laboratory instrumentation and scientific methods (both microwave-based and non-microwave technologies) that are used by major companies, prestigious research institutes, and universities around the world.

We are a private company with global headquarters outside Charlotte, North Carolina, along with offices in England, Germany, Japan, France, Italy, Singapore, and Ireland.

Our major products provide unique solutions for compositional analysis of food and chemical samples, acid digestion for elemental analysis, and chemical synthesis of peptides and small molecules.

Role Requirements

Responsibilities and Duties:

Travel to customer’s location throughout region and North America.
Receives and acts on customer installation or repairs/PM’s immediately after receiving information from service office.
Arrives at customer promptly, installs or repairs CEM Peptide Synthesis Systems. Run all tests required to ensure proper operation.
Completes all paperwork pertaining to service call and immediately forwards to proper locations. Keep in contact with service supervisor each day.
Answer all customer questions to the best of ability or puts customer in touch with someone who can.
Responsible for making all travel arrangements. If delays are encountered contact customer and estimate time of arrival.
Represent CEM in a positive and professional manner.
All other duties as required by supervisor.

Person Specifications

Minimum Qualifications and Abilities Required:

1. Two year Electronic Degree or equivalent work experience.
2. Experience in the field of Peptide Chemistry
3. Minimum two-year travel experience.
4. Minimum one-year employment dealing directly with the public.
5. Excellent presentation and communication skills


Company Car
Company credit card
Medical and dental cover


New Hampshire
New York
Rhode Island
Previous Listing
Date Updated
07 May 2024
Job reference
Full Time
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Why Zenopa?

We aim to operate and maintain the following set of core values

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In house, contracting department.

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We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

High Success Rate

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Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.