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Field Service Engineer
Role Overview
This is a field service engineer position focussing on the London & surrounding areas that you will find yourself at home 95% of your evenings however flexibility is always attractive for the occasional installation jobs that might be further afield. The role focusses within the Immunodiagnostics division and you will be responsible for performing servicing activities including but not limited to on-site system installation, servicing, maintenance and repair of the Phadia range of instruments most specifically.
Company Information
We have a wonderful and unique opportunity to join a world leader in the scientific space that values performance, quality and innovation. As part of a successful, growing, global organization you will be encouraged to perform at your best. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. In other words, actually make a difference!
Role Requirements
· Perform scheduled preventative maintenance (PM) visits within the timeframes required by the Service Level Agreement, managed service contracts and internal metrics.
· Undertake troubleshooting, support and repair within the agreed timeframes and always ensure that customers are kept up to date with the progress.
· Plan and conduct installation of Phadia lab systems at customer sites, in-line with the manufacturers’ requirements on installation and the local procedures.
· Complete service reports in the relevant CRM system and ensure they are completed both fully and accurately and returned to the customer in a timely manner.
· Support laboratory sales colleagues to develop business opportunities within their regions as-and-when required.
· Input into the development of training material, support literature and technical guidance for external and internal customers.
· Maintain an awareness of both ISO9001 & ISO13485 and their role within the quality management system.
Person Specifications
We are looking for none other than a technically focussed TEAM PLAYER, who maintains a ‘can do’ attitude. Experience from a range of engineering backgrounds will be strongly considered for someone eager to learn. Full UK Driving License is a must.
Package
· Very credible employer in terms of training, staff retention and progression opportunities
· OEM training in Sweden following Induction
· Company Car
· 9% Bonus
· Private Medical Cover
· Strong Pension
Locations
We aim to operate and maintain the following set of core values
