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Field Service Engineer
Role Overview
Medical Imaging Field Service Engineer (X-ray/CT)
Installations 30%, service 50%, PM’s 20%.
Company Information
Our client is on a mission is to provide the highest quality service and equipment in the medical imaging industry. Their offering is built on four key strengths: Leadership, Stability, Training, and Unparalleled customer service. They have a long history of servicing customers ranging in size from large hospitals groups to the smallest private practice. Our customers are our highest priority.
For more than 40 years, Our client has grown from an Arizona-centric medical imaging equipment service and sales organization to a multi-state, multi-office company with field service engineers and account managers servicing Arizona, New Mexico, Nevada, Colorado, Wyoming and west Texas.
Role Requirements
· Responsible for the installation of assigned products.
· Performs preventive maintenance and repair functions on assigned equipment
· Maintains regular communications with Service Contract accounts to provide prompt resolution to difficulties and to ensure customer satisfaction
· Documents service calls, expenses and time reports on a daily basis and submit to office on a weekly basis according to established procedures. All documentation must be legible and neat
Person Specifications
· X-ray and/or CT modality experience.
· Must have a minimum of 2 years of experience in medical image technology in a field service environment.
· Must have excellent written and verbal communications skills
· Must have effective customer service skills to negotiate satisfactory resolution to end-users at multiple levels (technicians, radiologists, physicists, and management)
· Excellent problem-solving skills and a technical propensity
· Good organizational skills needed to handle multiple tasks with varying timetables
· High degree of self-motivation and creativity
· Must be computer literate, have excellent understanding of DOS and Windows operating systems.
Package
$80,000 – $110,000
Salary non-exempt
OT – 1 1/2 year paid
Company Car provided (Chevrolet Traverse)
Fuel card
Can be used for personal use.
401K Matching
Full Health Insurance Plan
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