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Field Service Engineer
Role Overview
General requirements
– Become technically capable (servicing, commissioning, testing and repairing) of working on all products supplied by the business
– Will be required to attend training courses when it is necessary for them to fulfil their role within the Company.
Administration requirements
– Record technical queries and responses in reports, etc., and if required on the Service/Company database(s).
– Complete Validation Reports in a timely manner and in accordance with IM Med requirements
– Complete company administrative forms e.g. expenses, holiday requests, complaint forms, nonconformance forms, etc.
Company Information
Our client are decontamination specialists with decades of experience in the decontamination space. Founded by industry specialists, they have a passion for quality, innovation and patient focused excellence.
Role Requirements
– Will be required to take on the normal duties of a Service Engineer i.e. servicing, repairs, etc.
– Provide first line assistance, advice and assessment of client technical queries by telephone when required
– Provide advice to potential clients on site and if necessary, carry out site surveys. Reporting back in a formalised manner in line with appropriate Company Procedures.
– Advise clients on utilities/services required for machine operation, technical problems, and applications.
– Attend problem machines or sites as requested by the Technical Manager to undertake the assessment of ongoing problems and/or carrying out an investigation into the problems and/or carry out the necessary work to either repair or modify the machine(s).
– Undertake and/or supervise and/or manage the site work required to deal with product retrofits, upgrades, modifications, safety recalls, etc, when required to do so in support of the Technical Manager.
Person Specifications
– A suitable qualification in electrical installation or engineering, as well as solid Field service experience.
– WTM (automated endoscope reprocessors) qualifications would be preferable, but not essential.
– Must have good skills in either word processing or keyboarding skills and 5 years’ work experience.
– Must have at least GCSE’s in English Language, Mathematics and preferably in a Science or Technical subject.
– Must be able to demonstrate good engineering abilities.
Package
– £35,000 – £42,000 dependent on experience
– Company car
– Private healthcare insurance
– Occupational sick pay scheme
– Discretionary bonus
– Pension contribution – 5% employee, 6% employer
– Paid overtime (No-on call)