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Role Filled

Field Service Engineer

Medical Devices & Equipment
Engineers Field & Depot
Imaging
Brooklyn, NY
$67,000 - $106,000
Imaging

Role Overview

Our Field Service Engineers are the beating heart of our organization. Their product knowledge is grounded in science and their commitment to best-in-class customer service makes us unstoppable.
We are growing and are thrilled to be recruiting in the Brooklyn, NY area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.

Company Information

Zenopa has partnered with a leading American medical technology company specializing in products for women’s health, diagnostics, and medical imaging. This company’s headquarters are in Marlborough, Massachusetts, and they focus on early detection and treatment of health conditions, particularly those affecting women.

Role Requirements

Responsible for the installation and service of (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
Establish and maintain a high level of customer satisfaction with products, support and service.
Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
Assist other Field Engineers as necessary.
Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
Complete and submit all required paperwork on time and accurately.
Train customers on the basic operation and use of Hologic products.

Person Specifications

Must be a self-starter, able to travel and work independently with minimal supervision.
Must be capable of multi-tasking, setting priorities and scheduling work activities.
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
Willing to work flexible hours and overtime on short notice.
Associate’s Degree or equivalent in electronics, computer science or related technical discipline is required.
Willing to work flexible hours and overtime on short notice.
Associate’s Degree or equivalent in electronics, computer science or related technical discipline is required.

Package

Company Car and Gas Card
health benefits
5-7.5% Bonus
Additional quarterly bonus depending on company performance

Locations

New York
Previous Listing
Date Updated
29 Oct 2024
Job reference
73701
Categories
Full Time
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Why Zenopa?

We aim to operate and maintain the following set of core values

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01
In house, contracting department.

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02
We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

03
Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

04
High Success Rate

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05
Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.