Field Service Engineer

· Professional handling of customer technical queries related to the equipment and systems.
· Work efficiently to complete workload scheduled by Planner & Scheduler.
· Maintain an adequate level of car stock spares in liaison with the Engineering Administration Department and the Engineering Manager.
· Project a professional company image by being presentable to customers and sensitive to their needs. Operate in a tidy manner so Company property such as car, tools and spare parts etc. are used correctly and looked after.
· Maintain a level of business awareness and communicate potential opportunities and threats to the sales teams or appropriate manager, and encourage others to do the same.
· Attend training courses locally and internationally as approved by the Engineering Manager, and follow up with Check & Sell assessments, in order to maintain knowledge at a sufficient level to perform one’s duties.
· Assist the Field Service Manager in projects as required.
· Complete accurately and in a timely fashion all administrative duties allocated in accordance with the job necessary for the efficient running of the Engineering Department.
· Liaise with other company personnel as required.
· Understand, follow and support company policy and rules as well as the current Health and Safety at Work legislation.
· Perform any other task as directed and deemed necessary by the Engineering Manager for the effective operation of the Engineering Department and provision of support to customers.