Looks like you’re on the UK site. Choose another location to see content specific to your location

Back to search
Role Filled

Field Service Engineer

Scientific Supplier
Engineers Field & Depot
Multivendor
Midlands
£30,000 - £43,000
High Value Capital Equipment

Role Overview

Provide service delivery support for all customer on analytical laboratory instrumentation
Manage and coordinate daily functions
Promote and maintain a high quality of service
Promote the brand and service capabilities of the company
Identify service delivery improvements in conjunction with team leads

Company Information

Excellent reputation built as a specialist in the manufacture of innovative, sophisticated and long lasting instruments and systems for medicament testing, establishing as the leader in this technological field.
The range of products includes instruments for dissolution and physical tests such as disintegration, hardness, friability and powder flowability. Instruments are characterised by their high quality and a long working life.
As a customer-oriented company, offer comprehensive after-sales service covering installation, maintenance, validation and repair. An extensive network of service engineers represents the company in a variety of countries in Europe and the rest of the World. Offer both operational and performance validation services (OQ and PQ) as many companies outsource this function more and more these days.
Thoroughly trained company specialists qualify the units according to the cGMP and GAMP guidelines. Buying an instrument ensures complete care during its lifetime and gives the security that it is working to specification and meeting the highest validation requirements.

Role Requirements

Perform routine/non routine PM/OQ and PQ
Perform equipment troubleshooting and breakdown repairs
Support other engineers when required
Provide technical support to customer queries
Provide a conduet for customers and the teach support team
Evaluate inccomming fault reports and initiate appropriate measures:
Support customers by remote troubleshooting
If necessary, request support from product specialists
Ensure prompt handling of customer complaints
Inform Head of Services in case of major deviations and for cases that can’t be handled with current resources
To insure optimum execution of duties
To insure consigned goods/ working founds and materials are handled with care
To follow and respect instructions and guidelines

Person Specifications

Acts autonomous in the frame of Guidelines and directives
A proven track record of cGxP
Minimum of 2 years Pharmaceutical Analytical Laboratory experience working with dissolution and physical testing equipment.
Troubleshooting ability
Chromotography experience

Package

Competitive salary
40 hours week with paid O/T, accrued over the year and paid the following January where required
Fully expensed company car
23 days holiday
Death in Service
6% contribution to pension scheme

Locations

Alfreton
Birmingham
Bourne
Brackley
Bridgmorth
Brierley Hill
Burton upon Trent
Cannock
Corby
Coventry
Derby
Droitwich
Dudley
Kettering
Leamington Spa
Leek
Leicester
Lichfield
Loughborough
Malvern
Mansfield
Market Drayton
Market Harborough
Matlock
Melton Mowbray
Newark
Northampton
Nottingham
Nuneaton
Peterborough
Rugby
Shifnal
Solihull
Stamford
Stoke-on-Trent
Stone
Stourbridge
Sutton-in-Ashfield
Telford
Tipton
Towcester
Uttoxeter
Walsall
Warwick
Willenhall
Wolverhampton
Worcester
Previous Listing
Date Updated
08 Jan 2024
Job reference
72213
Categories
Full Time
Take Experience
This role has been filled
Why Zenopa?

We aim to operate and maintain the following set of core values

Group people cartoon
01
In house, contracting department.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

02
We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

03
Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

04
High Success Rate

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

05
Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.