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Field Service Engineer
Scientific Supplier
Engineers Field & Depot
Diagnostics
North London & Home Counties
£38,000 - £47,000
Diagnostics
Role Overview
You will install, maintain, and support Grifols equipment, respond to customer inquiries, document activities in CRM, and collaborate with global service teams to resolve issues.
Company Information
Zenopa have partnered with a global healthcare company specializing in the production of plasma-derived medicines and innovative biopharmaceutical solutions. They hold a significant presence in over 30 countries and regions, providing products and services in more than 110 countries. Their expert team of over 23,000 employees ensures the delivery of high-quality therapies for patients worldwide, allowing healthcare providers to focus on their core work with confidence.
Role Requirements
Travel may be required for training/ to meet reasonable Business needs.
37.5 hours per week Monday to Friday plus an additional daily break of no less than 30 minutes.
Adhere to procedures and protocols outlined by the company.
Respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone. Documentation of activities within CRM system.
Escalation of Customer Needs – openly communicate with other groups to assure rapid resolution of issues raised by customers.
Will communicate integrally with Global Service and Training (GS&T) and Account Managers regarding product performance
Person Specifications
Engineering or Technical degree or electronics certification
If no degree, 2 years’ experience in operating equipment in a laboratory environment.
3 – 5 years’ experience supporting highly complex diagnostic equipment in a medical or laboratory environment, or an equivalent facility.
Demonstrated, superior expertise in supporting and servicing highly complex instrumentation.
Excellent organisational, record keeping, and inventory skills required.
Knowledge of GMP, ISO and other certifying agency policies and regulations.
Package
Up to £47,000
15% pension contribution
4x death in service contribution
Lease car during probationary period
26 days+ bank holidays +3.5 days for Christmas close down + birthday off (1 extra day after 5 years, 3 after 10 years and 5 after 15 years service)
Broadband payment up to a maximum of £50.00 per month paid into salary
Monthly car wash allowance of £25.00
Following a successful probation period:
Choice of company car following successful probation – hybrid vehicle
A performance-based bonus as agreed for the role
Optional and taxable, private medical insurance with dental option, including partners and children up to age 24
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Locations
Aldershot
Amersham
Aylesbury
Barnet
Basingstoke
Borehamwood
Bracknell
Brent
Camberley
Chertsey
Chessington
Dunstable
Ealing
Egham
Epsom
Fulham
Greenford
Guildford
Harpenden
Harrow
Hatfield
Hayes
Hemel Hempstead
High Wycombe
Kingston-upon-Thames
Leatherhead
Leighton Buzzard
Luton
Maidenhead
Marlow
Newbury
North West London
Northolt
Pinner
Radlett
Reading
Richmond upon Thames
Rickmansworth
Ruislip
Slough
Southall
St Albans
Staines
Twickenham
Watford
Welwyn
Wembley
West London
Westminster
Windsor
Woking
Wokingham
Date Updated
20 Mar 2025
Job reference
74309
Categories
Full Time
Permanent
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The Zenopa Salary Guide is based on Zenopa industry experience, it is not specific to this particular job, but it is useful to provide you indicative information and enable you to find jobs when searching salary bands. Individual jobs salary ranges are frequently not released into the public domain, this will be released to you upon application.
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