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Role Filled

Field Service Engineer

Scientific Supplier
Engineers Field & Depot
Clinical Diagnostics
Basingstoke
£40,000 - £44,000
Diagnostics

Role Overview

The service team is responsible for all activities supporting the installation, modification, and repair of customer instruments, both on customer site and sent to our service centre.
The successful candidate will be responsible for supporting Bio-Rad products & customers across the region, including the installation, service & repair of products at customer premises, correct escalation of 2nd level issues, and ensuring SLAs are met. We’re looking for a team player with a keen technical interest & can-do attitude.

Company Information

We are delighted to announce we are on the hunt for an ambitious, exceptional engineer based in Basingstoke to join a major leader in the scientific space. This is an opportunity for someone who is looking for a stable, reliable yet extremely profitable organisation that manufacture a range of clinical diagnostics. They will provide you with the FULL MANUFACTURER TRAINING required to enter a niche and thriving market.

Role Requirements

Responsible for executing all service activities on technical equipment, including but not exclusive to installation, maintenance, diagnosis, emergency repairs as planned by the local operation. This includes both field and workshop activities as necessary.
Maximise equipment performance in line with guidelines and specialist direction. Key to this is customer uptime and satisfaction, that the service visit meets their needs and SLA’s/KPI’s.
Develop experience and ability through training and development on company products, leading to the potential to serve as a technical reference for more junior levels. Attend technical training courses in UK and internationally as requested to ensure continuous product development/coverage.
Gain customer feedback by ensuring that at each call, a customer feedback form is explained to the customer and left with them for completion.
Manage all administration tasks within a given time frame including call feedback, expense claims and technical updates and daily administration necessary to complete the role.
Liaise and work with local sales teams to meet market and business requirements.
Comply with the service training and manuals provided working at all times within the local health and safety guidelines, maintaining Bio-Rad quality standards in all aspects of daily duties.
Represent service as required at internal or external meetings, with the potential to be active in giving presentations.
To be fully responsible for maintaining accurate records of personal parts inventory, ensuring the quality of all parts remain in the condition and packaging with parts numbers as received. Accurate and complete management of car stock and all spare part logistics keeping variances to below 2% or better in line with company objectives.

Package

We are looking at an extremely competitive salary with a 7% bonus, company car, private medical/dental cover, 8% pension, 25 days annual leave and a gym membership!

This is the move that will accelerate your career and provide the work-life balance you deserve. Let’s have a chat for more details send a CV.

Locations

Aldershot
Amersham
Andover
Aylesbury
Banbury
Basingstoke
Bicester
Bracknell
Camberley
Chippenham
Eastleigh
Faringdon
Guildford
Hemel Hempstead
High Wycombe
Maidenhead
Malmesbury
Marlow
Newbury
Oxford
Reading
Romsey
Sailsbury
Slough
Southampton
Swindon
Winchester
Windsor
Witney
Woking
Wokingham
Previous Listing
Date Updated
22 Aug 2023
Job reference
71787
Categories
Full Time
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