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Field Service Engineer

Scientific Supplier
Engineers Field & Depot
€55,000 (flexible)

Role Overview

As Field Engineer representative in this position, responsible for delivering and build service excellence over and above our customer expectations.

Company Information

My client is a leading global provider in the fields of science and research. With a diverse range of products and services, it supports various industries, including healthcare, life sciences, and analytical technologies. The company is known for its extensive portfolio of laboratory equipment, reagents, consumables, and analytical instruments. The companies innovations contribute significantly to scientific research, pharmaceuticals, biotechnology, diagnostics, and other scientific endeavors. Operating globally, it serves a broad customer base, including academic institutions, research organizations, pharmaceutical companies, and clinical laboratories. The company emphasizes continuous innovation, research and development, and responsible corporate practices.

Role Requirements

· Represents our company in a positive, professional manner in all taking care of company’s customers, both external and internal.
· Frequent trips in France, Benelux, Switzerland, and time to time in other countries in EMEA.
· Own and deliver service commitments and complete installations, repairs, data analysis and calibrations, preventative maintenance, training, radiation services. On X-Ray fluorescence Spectrometers and optical emission spectrometers
· Responsible for providing services remote or at site within the agreed conditions; sets the accurate priorities.
· Service reporting, documentation and creation of protocols to specification on internal and customer needs.
· Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
· Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations

Person Specifications

· Five years of work experience in technical services
· Field service experience (technical) or strong service knowledge
· Preferable knowledge in heavy industrial process (metallurgy, mining, geology and geochemistry, petroleum, polymers, glass, etc…)
· Outstanding fixing skills passionate about electromechanical, software and application issues
· Knowledge, Skills, Abilities
· Practical experience in an equivalent position (confirmed ability in a similar position for 5 years desired).
· Excellent interpersonal communication both written and oral in Dutch and English (French would be a plus).
· Ability to work efficiently with customers and colleagues in difficult and stressful situations
· Good knowledge of electronics and mechanics
· Proficient in English
· Valid driver’s license


Competitive basic salary – Talk to Tom
8% bonus
Company car

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    Further Details/Cover Note

    Date Updated
    19 Apr 2024
    Job reference
    Full Time
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    Why Zenopa?

    We aim to operate and maintain the following set of core values

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    In house, contracting department.

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    We liaise on your behalf

    Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

    Solid Industry Relationships

    Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

    High Success Rate

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    Systems that work for you

    As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.