Field Service Engineer

RESPONSIBILITIES:
• Works independently in accurate diagnosis and solution of customer instrument problems.
• Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Instrumentation.
• Responsible for meeting customer expectations for service.
• Provides appropriate and timely documentation for work performed, including Work Order submission and Mileage analysis.
• Provides feedback on product quality and design issues. Works closely with sales and takes advantage of opportunities to promote products and services.
• Completes training and maintains knowledge and documentation relating to product portfolio, uses all resources available to increase knowledge base including specific databases.
• Follows Instruments/Customers’ laboratory and safety practices.
• Manages company assets including; spare parts stock/kits, company car, telephone, tools, literature, software and computers.
• Provides remote support which is both PC and telephone based to customers.
• Travels extensively and as necessary to achieve the above.
• Supports helpdesk and training activities as and when required.