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Role Filled

Field Service Engineer

Scientific Supplier
Engineers Field & Depot
Diagnostics
South-East UK
£38,000 - £45,000
Diagnostics

Company Information

We are delighted to be recruiting on behalf of a market leader in Clinical Diagnostics who are looking for a field service engineer to join their team in the South-East! The field service engineer is a key member of the Global Service & Training organisation with the primary responsibility of providing the highest quality service and support to customers at the customer facility and by telephone.

Role Requirements

Travel may be required for training/ to meet reasonable Business needs.
35 hours per week Monday to Friday plus an additional daily break of no less than 30 minutes.
Compliance – Adhere to procedures and protocols outlined
Customer Service – Respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone. Documentation of activities within CRM system.
Escalation of Customer Needs – openly communicate with other groups within the organisation to assure rapid resolution of issues raised by customers.
Projects – will communicate integrally with Global Service and Training (GS&T) and Account Managers regarding product performance, participation in development teams and process development and improvements

Person Specifications

– If candidate does not possess degree, certification or equivalent training as listed above they should have 2 years’ experience in operating diagnostics equipment in a laboratory environment.
– Ideally Minimum of 3 – 5 years’ experience supporting highly complex diagnostic equipment in a medical or laboratory environment, or an equivalent facility.
– Demonstrated, superior expertise in supporting and servicing highly complex instrumentation.
– Excellent organisational, record keeping, and inventory skills required.
– Knowledge of GMP, ISO and other certifying agency policies and regulations.
– Engineering or Technical degree or electronics certification or equivalent training (i.e. Military, etc.) strongly preferred.

Package

Field based staff benefit from:
· 15% pension contributions
· Death in Service insurance of 4 times the annual salary
· Lease car during probationary period
· Holiday entitlement 26 days+ bank holidays +3.5 days for Christmas close down. In addition to this you also get a gift day for the day of your birthday
· Broadband payment up to a maximum of £50.00 per month paid into salary
· Monthly car wash allowance of £25.00

Following a successful probation period:
· A performance-based bonus as agreed for the role, the bonus year runs from January to December but is paid in the following March
· Optional and taxable, private medical insurance with dental option, including partners and children up to age 24
· Annual health checks
· 1 extra day’s holiday after 5 years’ service
· 3 extra days after 10 years’ service
· 5 extra days after 15 years’ service
· Choice of company car (depending on seniority level) following successful probation

Locations

Banstead
Barnet
Beckenham
Bexley
Borehamwood
Brent
Bromley
Broxbourne
Camberwell
Camden
Carshalton
Caterham
Chertsey
Chessington
Chigwell
City of London
Clapham
Croydon
Dagenham
Dartford
Deptford
Ealing
East Central London
East London
Egham
Enfield
Epsom
Fulham
Gravesend
Grays
Greenford
Greenwich
Hackney
Haringey
Harrow
Hayes
Hornchurch
Ilford
Islington
Kingston-upon-Thames
Leatherhead
Lewisham
Leyton
Loughton
Mitcham
Morden
North London
North West London
Northolt
Orpington
Pinner
Purley
Putney
Radlett
Richmond upon Thames
Rickmansworth
Romford
Ruislip
Sidcup
South East London
South West London
Southall
Staines
Stratford
Sutton
Twickenham
Upminster
Waltham Cross
Walthamstow
Wandsworth
Watford
Wembley
West Central London
West London
Westminster
Wimbledon
Previous Listing
Date Updated
30 Mar 2023
Job reference
70821
Categories
Full Time
Permanent
Take Experience
This role has been filled