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Field Service Engineer
Role Overview
Travel may be required for training/ to meet reasonable Business needs.
35 hours per week Monday to Friday plus an additional daily break of no less than 30 minutes.
Compliance – Adhere to procedures and protocols outlined
Customer Service – Respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone. Documentation of activities within CRM system.
Escalation of Customer Needs – openly communicate with other groups within the organisation to assure rapid resolution of issues raised by customers.
Projects – will communicate integrally with Global Service and Training (GS&T) and Account Managers regarding product performance, participation in development teams and process development and improvements
Company Information
We are delighted to be recruiting on behalf of a market leader in Clinical Diagnostics who are looking for a field service engineer to join their team in Scotland! The field service engineer is a key member of the Global Service & Training organisation with the primary responsibility of providing the highest quality service and support to customers at the customer facility and by telephone.
Person Specifications
– If candidate does not possess degree, certification or equivalent training as listed above they should have 2 years’ experience in operating diagnostics equipment in a laboratory environment.
– Ideally Minimum of 3 – 5 years’ experience supporting highly complex diagnostic equipment in a medical or laboratory environment, or an equivalent facility.
– Demonstrated, superior expertise in supporting and servicing highly complex instrumentation.
– Excellent organisational, record keeping, and inventory skills required.
– Knowledge of GMP, ISO and other certifying agency policies and regulations.
– Engineering or Technical degree or electronics certification or equivalent training (i.e. Military, etc.) strongly preferred.
Package
Field based staff benefit from:
· 15% pension contributions
· Death in Service insurance of 4 times the annual salary
· Lease car during probationary period
· Holiday entitlement 26 days+ bank holidays +3.5 days for Christmas close down. In addition to this you also get a gift day for the day of your birthday
· Broadband payment up to a maximum of £50.00 per month paid into salary
· Monthly car wash allowance of £25.00
Following a successful probation period:
· A performance-based bonus as agreed for the role, the bonus year runs from January to December but is paid in the following March
· Optional and taxable, private medical insurance with dental option, including partners and children up to age 24
· Annual health checks
· 1 extra day’s holiday after 5 years’ service
· 3 extra days after 10 years’ service
· 5 extra days after 15 years’ service
· Choice of company car (depending on seniority level) following successful probation
Locations
We aim to operate and maintain the following set of core values
