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Role Filled

Field Service Engineer

Scientific Supplier
Engineers Field & Depot
Clinical Diagnostics
South East
£42,000 - £46,000
Diagnostics

Company Information

Our client have reached technological leadership in diagnostic market thanks to their in-depth understandidng of ever-growing clinical demand for faster and more precise diagnosis. They focus on clinical diagnostic domains such as immunochemistry, HPLC based diabetes diagnosis and follow-up, thalassaemia screening and molecular biology.

Role Requirements

? Providing support including but not limited to; installation, upgrades, demonstrations,
evaluations, basic operator training, troubleshooting, hotline support, problem solving and
maintenance of products and services by documenting; following-up and trace calls
according with Tosoh quality system procedures.
? Deliver remote (e.g., telephone, online) technical troubleshooting and support services to
ensure that all products and services function properly.
? Ensure the latest modifications and mandatory updates are carried out.
? Ensure all preventive maintenances are performed in a timely manner and efficient way.
? Compare test results with specifications and standards; record test results and data.
? Partner cross-functionally and internally while maintaining positive relationships and ensure
issues are resolved efficiently.
? Report activity using support tools software.
? Proactively improve expertise through continuous learning.
? Provide first level application support.
? Manage and maintain correct accounting and usage of own spare parts – car stock.
? Ensure compliance with the Code of Ethics, the Quality Management System, the Company
Policies and the Corporate Procedures.

Person Specifications

? Bachelor in Technology, Engineering or Electronics.
? 3+ years of relevant field service engineering experience in Clinical Diagnostics
? Fluent in English
? Position is located in the South-East region, ideally near London
? Willingness to travel < 60%, also nationally ? Strong analytical & problem solving skills ? Customer - and service -oriented attitude ? Excellent planning and organization skills ? MS Office ? SAP

Package

Competitve base salary dependant on experience
5-8% bonus dependant on performance
BUPA health cover
Private life insurance
Pension (3% ee, 8% er)
Company car + fuel card included
A challenging position in a great small team with a can-do mentality.
The opportunity to bring your own ideas and skills to achieve the team goals.
The ability to work autonomously in a flexible and innovative environment, directly contributing to customer satisfaction and ultimately, business success.

Locations

Amersham
Aylesbury
Barnet
Basildon
Benfleet
Bishop's Stortford
Borehamwood
Bourne
Brackley
Brent
Brentwood
Broxbourne
Buckingham
Bury St Edmunds
Cambridge
Chelmsford
Chigwell
Clacton-on-Sea
Colchester
Corby
Dagenham
Dunstable
Ealing
East London
Ely
Enfield
Felixstowe
Fulham
Grays
Greenford
Haringey
Harlow
Harpenden
Harrow
Harwich
Hatfield
Hayes
Hemel Hempstead
Hertford
High Wycombe
Hitchin
Hornchurch
Ilford
Ipswich
Kettering
Leighton Buzzard
Leyton
Loughton
Luton
Maidenhead
Marlow
Milton Keynes
Newmarket
Newport Pagnell
North London
North West London
Northampton
Northolt
Peterborough
Pinner
Radlett
Rayleigh
Rickmansworth
Romford
Royston
Ruislip
Saffron Walden
Slough
Southall
Southend-on-sea
St Albans
Stamford
Stevenage
Stratford
Sudbury
Thetford
Towcester
Upminster
Waltham Cross
Walthamstow
Watford
Welwyn
Wembley
West London
Westminster
Wickford
Windsor
Previous Listing
Date Updated
07 Feb 2024
Job reference
70929
Categories
Full Time
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