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Field Service Engineer

Scientific Supplier
Engineers Field & Depot
Diagnostics
London
£40,000 - £47,000
Diagnostics

Role Overview

As a Service Engineer, you will be responsible for providing responsive, effective, and professional technical service and support to customers via phone and via site visits, always with the aim of maximising equipment uptime and productivity.

Company Information

Our client is a global leader in the laboratory diagnostics market, specializing in the immunodiagnostics and molecular diagnostics segments looking to onboard Service Engineer within the Diagnostics or Wider Medical space looking to upskill their product knowledge within immunodiagnostics.

Role Requirements

– Provide phone support to address technical issues.
– Visit customer sites across London to troubleshoot, repair equipment
– Perform preventative maintenance (PM) per schedules and corporate standards.
– Install upgrades to ensure instrument performance, safety, and reliability.
– Support instrument installation, decommissioning, and laboratory system interfacing.
– Handle technical hotline support, assist customers, and create/dispatch work orders.
– Manage a small U.K. parts stock, including inventory control, shipping, and replenishment.

Person Specifications

– Bachelor’s degree or appropriate HNC/HND
– Minimum 2 years’ experience as field service engineer within a medical laboratory environment
– Immunoassay experience(desirable not essential)
– Experienced within robotics, industrial print or liquid handling experience would also be considered
– Full, clean driver’s license.

Package

– Base salary up to £47,000 depending on experience level
– Bonus up to 10% of base salary
– Company Car
– Pension scheme – employer contributes up to 12% of base salary
– No overtime or on call
– 25 days + Bank Holidays

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    Further Details/Cover Note

    Locations

    Banstead
    Barnet
    Beckenham
    Bexley
    Borehamwood
    Brent
    Bromley
    Broxbourne
    Camberwell
    Camden
    Carshalton
    Chigwell
    City of London
    Clapham
    Dagenham
    Dartford
    Deptford
    Ealing
    East Central London
    East London
    Egham
    Enfield
    Fulham
    Gravesend
    Grays
    Greenford
    Greenwich
    Hackney
    Haringey
    Harrow
    Hayes
    Hornchurch
    Ilford
    Islington
    Lewisham
    Leyton
    Loughton
    Morden
    North London
    North West London
    Northolt
    Orpington
    Pinner
    Putney
    Radlett
    Richmond upon Thames
    Rickmansworth
    Romford
    Ruislip
    Sidcup
    South East London
    South West London
    Southall
    Staines
    Stratford
    Sutton
    Twickenham
    Upminster
    Waltham Cross
    Walthamstow
    Wandsworth
    Watford
    Wembley
    West Central London
    West London
    Westminster
    Wimbledon
    Date Updated
    10 Feb 2025
    Job reference
    74202
    Categories
    Full Time
    Take Experience
    Apply for this role
    Why Zenopa?

    We aim to operate and maintain the following set of core values

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    01
    In house, contracting department.

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    02
    We liaise on your behalf

    Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

    03
    Solid Industry Relationships

    Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

    04
    High Success Rate

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    05
    Systems that work for you

    As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.