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Field Service Engineer
Role Overview
We are recruiting on behalf of an exclusive supplier of the words largest manufacturer of dental technology who are looking for a qualified engineer with an aptitude to progress a career in Digital Dentistry.
Role Requirements
· Installing and maintaining hardware, operating systems, and software programs
· Troubleshooting and solving hardware, software, and connectivity issues
· Educating end-users about new systems
· Responding to callouts in a professional manner by arriving on time and working on an issue until its resolved
· As and when required by the sales team to carryout site meeting prior to new equipment installation
· Manage and monitor workshop repairs
· Reporting to the Service Manager /Coordinator daily. To actively promote and sell service, spare parts and generating new business and expanding existing business and service contracts.
· With the service managers agreement implement a personal training development programme with manufacturer.
· Understand our customers business, key objectives. Update the sales department of any potential sales leads.
· Continuous training and development.
· Visit the manufacture’s factory in Germany and the UK for technical training
· Have a comprehensive understanding of your brand and product range, market and competitors’ products and positioning.
· Initially ensure you understand the product range extensively and be prepared to work outside of this job description when required to.
Person Specifications
· Previous experience working with digital imaging / Xray devices in the dental or medical industry.
· Knowledge of networking and maintaining IT and digital communications
· Competent at equipment installations
· Providing technical support
· Excellent communication skills
· Full driving license
· Willingness to travel
Package
· Salary dependant on experience
· Company vehicle
· Laptop, phone allowance
· Full training
Locations
Hiring contacts
We aim to operate and maintain the following set of core values
