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Role Filled
Field Service Engineer
Scientific Supplier
Engineers Field & Depot
Analytical Science
Germany
€65,000 - €80,000
Scientific Mass Spectrometry
Microscopy (Biological)
Scientific Infrared Radiation
Role Overview
To provide the very highest quality technical support for the company’s product portfolio to our customers worldwide and to help achieve the commercial goals of the Customer Support Team which form a significant contribution to the overall commercial performance of the company.
Role Requirements
? Installation of and basic user training for new instruments at customer laboratories worldwide
? Maintenance, service, upgrade and repair of existing instruments at customer laboratories worldwide
? Processing repairs returned to the factory
? Responding to customer support enquiries received via the company helpdesk
? Responsible for managing cases in order to achieve set KPIs and customer expectations
? Promoting and selling company after sales products and services
? Responsible for managing after sales opportunities and quotations through the CRM database
? Writing technical procedures for troubleshooting and support
? Assisting in preparation and maintenance of after sales and support literature and media
? Assisting in maintenance of CRM database
? Maintaining after sales catalogues and price lists
? Writing company web site support content
? Ensuring all support activities are accurately recorded in the company’s systems
? Extensive international travel is required to achieve the Customer Support Team’s objectives
? Liaise with the Production department to progress requests of stock required for completion of duties
? Providing backup to other departments when required
? Training of new members of staff on the instrumentation where required
Person Specifications
Education and Experience Requirements:
? Strong fine motor/ mechanical skills working with intricate optical and electronic components
? Experience in working with scientific instrumentation from both service and support perspectives would be a distinct advantage
? Experience in working with circular dichroism, stopped-flow, fluorescence and/or UV/vis spectroscopy would be advantageous
? Experience of CRM and MRP database systems would be beneficial
Essential Skills and Attributes:
? Commitment to customer service and satisfaction
? Highly motivated with a strong desire to succeed
? Trustworthy and reliable
? Practical engineering skills
? Full and clean driving license
? Valid passport
Preferable Skills and Attributes:
? Proactive and positive attitude
? Approachable personality capable of working individually or in a small team
? Strong inter-personnel, customer-facing skills
? Ability to communicate clearly about technical subject matters
? Excellent time management and prioritisation skills
? Ability to problem solve in a logical and methodical manner
? High attention-to-detail
? Commercial awareness
? High level of computer literacy (Windows-based)
Package
Competitive basic salary dependant on experience
Company vehicle allowance
Phone
Laptop
Life-assurance policy 4x basic salary
27 days annual leave + public holidays
Previous Listing
Date Updated
12 Dec 2023
Job reference
71712
Categories
Full Time
Permanent
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