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Field Service Engineer
Company Information
Our client is a Medical Device Manufacturer at the forefront of decontamination technologies within Dental, Veterinary, Podiatry, Tattoo, Lab and Beauty markets. Having been in the industry for over 30 years, they have a large customer base in the UK and are still a growing business. Amongst autoclaves, they also provide dental chairs and many other decontamination products.
Role Requirements
As a Field Service Engineer, your key duties and responsibilities will be:
– Performing routine maintenance and repair of products in line with company procedures throughout the South West of England
– Maintaining vehicle stock levels to enable effective and efficient servicing of equipment and provide feedback to service management with regards to inefficiencies relating to stock issues.
– Identifying and forwarding sales opportunities to internal sales teams on a continuing basis in line with company procedures.
– To handle customers in a professional manner.
– Engineer will provide cover to adjacent area, during holiday and sickness periods.
– Understanding customers’ needs with respect to Service deliverables.
Person Specifications
– A formal qualification in an electro-mechanical engineering discipline.
– Have at least three years’ experience of servicing equipment in a customer facing environment (field or site based will both be onsidered).
– Excellent fault diagnosis and analytical skills.
– Ability to communicate well with customers and colleagues on all levels.
– Demonstrate a very good understanding of the business needs attached to after sales service.
– Demonstrate a high degree of flexibility to ensure the company delivers its commitments.
– HTM2010/HTM2030 experience would be beneficial.
Package
Up to £30,000 dependent on experience
– Company Van (Peugeot Partner) – can be used for personal use
– Laptop, tablet and mobile phone
– Royal London Pension – 5% employer contibution
– 25 days’ annual leave + bank holidays
– Uncapped incentive scheme based on providing psoitive and qualified sales leads.