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Role Filled
Head of Customer Support
Dental Health Supplier
Sales Mgmt Team inc Dir
Dental
Sheffield
£Speak to Graham
Company Information
Are you an experienced Customer Support / Manager looking for an opportunity to join a company’s Senior Leadership Team to drive change during an exciting period of growth? If so, Zenopa has a great role to discuss with you.
Title – Head of Customer Support
Location – Sheffield – with a hybrid work pattern
Company – Leading provider of healthcare SaaS
The key purpose of this role is to lead, improve and maintain a high standard of customer service, increasing growth and retention of products for the business.
What will you be responsible for?
– Establishing and agreeing a set of KPI’s to monitor and measure customer satisfaction
– Implementing and setting SLA’s with the customer support executives in response to handling customer queries
– Producing performance metrics and reports when required i.e. call response times/handling/resolution
– Identifying trends through call tags/analysis and providing solutions to resolve any issues/challenges
– Train the customer support team to maintain customer information, ensuring the CRM database is up to date
What will you bring to the role?
The company are keen to speak to candidates with the following:
– Experience of managing B2B customer service
– Experience of managing corporate accounts
– 2 years proven experience of leading and managing a customer support team at senior leadership level
– Any experience within a SaaS company would be highly desirable
Apply now to find out more about this role!
Locations
Alfreton
Barnsley
Birkby
Bradley
Burton upon Trent
Buxton
Cheadle
Chesterfield
Cleethorpes
Deighton
Derby
Dewsbury
Doncaster
Dronfield
Elland
Grimsby
Halifax
Hebden Bridge
Huddersfield
Hyde
Ilkley
Leeds
Lincon
Louth
Macclesfield
Mansfield
Market Rasen
Matlock
Newark
Normanton
Nottingham
Pontefract
Pudsey
Rotherham
Scunthorpe
Sheffield
Sowerby Bridge
Stockport
Sutton-in-Ashfield
Wakefield
Wetherby
Previous Listing
Date Updated
19 Dec 2022
Job reference
70149
Categories
Full Time
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The Zenopa Salary Guide is based on Zenopa industry experience, it is not specific to this particular job, but it is useful to provide you indicative information and enable you to find jobs when searching salary bands. Individual jobs salary ranges are frequently not released into the public domain, this will be released to you upon application.
Why Zenopa?
We aim to operate and maintain the following set of core values
