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Role Filled

Healthcare Support Manager

Medical Devices & Equipment
Field Sales or Business Dev
North UK
Speak to Brooke
Consumables
Single Use/Equipment

Role Overview

Nature of the work:

Key Account Management. Securing and developing existing business through strong relationships and support plans with the key decision makers, namely Procurement, Facilities, Management, Housekeeping, Occupational Health and Infection Control Managers.
Developing and Implementing clear business support plans, showing at least 4 months support activities for those designated accounts. Assisting the BDM with developing new business opportunities as and when necessary.

Expected Business Results:

1. Delivery of agreed Support Programs with designated customer base
2. Promote the company’s products and the brand.
3. Train the trainer. Ensuring the customer has a good knowledge of the products, the solutions, hand hygiene protocols and all supporting tools and materials.
4. Successful new business implementation, including site surveys, installation management, training of external third parties and delivery of products/protocols training with all key contacts (e.g. Link Nurses)
5. Customer Satisfaction delivered through high quality customer management and relationships.

Company Information

Our client is the leading global producer and marketer of skin health and hygiene solutions for away-from-home settings. The broad portfolio includes hand cleaning, handwashing, hand sanitising and skin care formulas. Our clients formulas use the latest advances in the science of skin care. They are known for state-of-the-art dispensing technology, engineered with attention to design and functionality. Our complete programs promote healthy behaviors for hand hygiene, skin care and, in critical environments, compliance.

It is a privately-held company headquartered in Akron, Ohio, with facilities in North America, South America, Europe, Asia and Australasia.

Role Requirements

1. Delivery of product and hand hygiene protocol training, This is aimed at ‘training the manager or trainer but may inlcumay include intervention/targeted training at ward level.
2. Manage the implementation of training and educational support for designated customers
3. Review progress against agreed Support Program with designated customers
4. Completion of “Site Surveys” for strategically important Installations
5. Training, coaching and support of ‘third parties’ where necessary.
6. Idenitfy and report the ongoing needs of the key decision makers in the healthcare market
7. Support and contributre to strategic projects relevant to the healthcare market
8. Maintain accurate and timely records of all appointments and activity using the GOJO CRM system (salesforce.com)
9. Regional/National Study days, trade exhibitions.
10. Observational audits and reporting.
11. Maintain all equipment which as been supplied for your use in a clean and tidy condition at all times
12. Ensure customer satisfaction is maintained at all times

Person Specifications

Knowledge, Skills, and Abilities:
Experience of operating/selling in a Healthcare environment is essential, along with excellent knowledge of the protocols of working in this environment
Thorough understanding of the customer needs in multiple market sectors, including Healthcare (essential)
Excellent Customer Management and Relationship Building skills
Self motivated and able to plan effective use of personal time
7. Able to work away from home on a regular basis and continually review priorities.

Package

Bonus
Pension
Bupa Healthcare
25 days annual leave (save 3 for Christmas period)
Car or car allowance (£575 / month)
Phone/Laptop/iPad
£10/day allowance

Locations

Accrington
Altrincham
Ashton-under-Lyme
Banbridge
Barnard Castle
Barnsley
Barrow
Belfast
Beverley
Birkby
Bishop Auckland
Blackburn
Blackpool
Bolton
Bootle
Bradford
Bradley
Burnley
Bury
Buxton
Carlisle
Carrickfergus
Cheadle
Chester
Chester Le Street
Chesterfield
Chorley
Cleethorpes
Cleveland
Consett
Crewe
Darlington
Darwen
Deeside
Deighton
Dewsbury
Doncaster
Douglas
Dronfield
Durham
Elland
Ellesmere Port
Fleetwood
Gateshead
Grimsby
Halifax
Harrogate
Hartlepool
Hebburn
Hebden Bridge
Hessle
Huddersfield
Hull
Hyde
Ilkley
Isle of Man
Keighley
Kendal
Knaresborough
Lancaster
Leeds
Leigh
Leyland
Liverpool
Macclesfield
Manchester
Morecambe
Nantwich
Newcastle-upon-Tyne
Newton Aycliffe
Normanton
North Ferriby
Northwich
Oldham
Onchan
Ormskirk
Penrith
Peterlee
Pontefract
Poulton-Le-Fylde
Prescot
Preston
Pudsey
Redcar
Ripon
Rochdale
Rotherham
Runcorn
Sale
Salford
Sandbach
Scarborough
Scunthorpe
Seaham
Selby
Sheffield
Shipley
Skelmersdale
Skipton
Southport
Sowerby Bridge
St Helens
Stockport
Sunderland
Thirsk
Thornton-Cleveleys
Wakefield
Warrington
Washington
Wetherby
Whitehaven
Widnes
Wigan
Wirral
York
Previous Listing
Date Updated
08 Nov 2023
Job reference
70747
Categories
Full Time
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This role has been filled
This role has been filled
Why Zenopa?

We aim to operate and maintain the following set of core values

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01
In house, contracting department.

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02
We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

03
Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

04
High Success Rate

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05
Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.