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Role Filled

Internal Account Manager

Scientific Supplier
Internal Sales
£20,000 - £35,000
Scientific Chromatography
Scientific Mass Spectrometry

Role Overview

PRODUCTS: Chromatography, Spectroscopy, Liquid Handling, Reference Materials (New product Launches in 2023).
TERRITORY: Office based in Southend-on-Sea with occasional travel to customers
MARKETS: CRO and Environmental laboratories,
REPORTS TO: Sales Manager.

We have an exciting opportunity for an enthusiastic, hard-working and ambitious person to join our laboratory instrumentation & consumables telesales team as an Account Manager. You will drive sales growth and customer satisfaction for high-potential new & existing customers by a combination of approximately 80% outgoing & 20% incoming calls, supported by the digital marketing team.

Company Information

Established in 1982, ESSLAB has grown to become a leading independent supplier of chromatography & liquid handling equipment & consumables and calibration services. Our independence & expertise means that we have the capability to supply the latest high quality products which represent the best value & choice to all our customers.

ESSLAB have developed strong partnerships with leading manufacturers including: Agilent, Hamilton, Inorganic Ventures, Macherey Nagel, Sartorius, SCAT, SPEX & Thermo. Our dedicated manufacturer-trained Product Specialist Team has many years’ combined experience working in biopharma, clinical & environmental laboratories, providing our customers with a high level of technical, applications and regulatory support including ISO 17034, ISO 17025, ISO 15189 & USP

Working out of our modern headquarters in Essex, our Customer Service & Logistics team ensure that all orders, large and small, are delivered on-time to ensure we meet or exceed the needs of all our customers.

Role Requirements

– Identify sales opportunities with new and existing customers by successfully managing the sales process and continually developing the sales pipeline.
– Develop an understanding of customers’ often complex buying processes by building meaningful customer relationships at all levels.
– Provide responsive & knowledgeable technical & commercial solutions to customers’ requirements – working closely with the Product Specialist & Service Teams.
– Participate in sales, technical and CRM system training, sales meetings & digital marketing campaigns.

Person Specifications

– A Bachelor of Science degree or relevant sales/ laboratory experience.
– Experience in a telesales or field sales function in the laboratory sector is desirable but not essential, as a high level of training will be provided.
– The ability, drive & flexibility to work in a fast-developing & complex environment – to deadlines – converting customer issues into sales opportunities.
– The ability to build strong working relationship within the organisation: sales, commercial operations, service & digital marketing.
– Self-motivated, focussed & organised
– Confident, credible and articulate with good verbal & written communication, influencing, and negotiation skills.


Base salary up to £35,000 dependant on experience (possibly some flexibility)
Bonus scheme
Pension scheme
Flexible working
Free Parking
A great working environment
Training academy
Route of progression: Technical Sales, Application Specialists, Product Specialists.


Previous Listing
Date Updated
14 Aug 2023
Job reference
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Why Zenopa?

We aim to operate and maintain the following set of core values

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In house, contracting department.

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We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

High Success Rate

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Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.