Internal Sales Support Advisor

Sales Support Activities:
– Management and organization of demonstration equipment for the sales teams. This will include the shipping/return of assets as used by the sales teams and the necessary documentation to allow these to be sold when appropriate. Regular visits to our Warehouse based in Hemel Hempstead.
– Act as point of contact for sample requests to be sent to customers. Follow up sampling campaigns on behalf of sales if necessary with prior agreement of the Account Manager and / or Country Sales Manager.
– Act as the point of contact/reference for customers to manage and support these customers around this product portfolio. To also work with the Country Sales Manager to agree any proactive activity (as necessary) to achieve growth of our Education business.
– Telephone/Email prospecting for new leads/opportunities as follow up to marketing campaigns to identify readiness of prospect to pass to Account Manager.

Marketing Support Activities:
– Qualify sales leads generated from MARKETO marketing campaigns to identify if there is a “true” readiness to pass to the sales organization or return to “nurturing” within MARKETO.
– Asset management for Instrumentation. Serial number and product information entered into Service Max/SFDC to ensure that we understand where our products reside in a customer account.
– Exhibition support to maintain and coordinate the exhibition banners, literature, gifts and product samples meet the required exhibition activity.

Data Base Activities:
– To work with the sales teams as necessary to support the effective use of SFDC. This is likely to include new account creation, asset management and the maintenance of the business funnel (quality & activity reported in system)
– Analysis that assets within SFDC to determine that associated reagents are being purchased.
– Courtesy follow up call on instrument placements (once per year) to establish customer is “positive” towards product. New instrument placements to be followed up 3 months post sales and results logged into SFDC. Use this as an opportunity to identify future plans or needs.
– Preparation of Purchase Requisitions and administrating the PR process for UK and other regions within NEE

Direct Business Activities:
– To assist the sales teams as necessary with the generation, recording and submission within a timely period, requests by customer for “quotation”.