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Role Filled
IT Product Specialist
Scientific Supplier
Technical Specialist
IT
UK
42,000-47,000
Role Overview
Key responsibilities, day to day requirements, experience, skills, and key attributes required to succeed in this role.
This position is designed to assist our customer base by providing leading IT support, covering System Design, System Installation / Configuration and Customer Support Desk, covering both hardware and software.
The successful candidate should possess the passion and experience to deliver exceptional next generation application and hardware support both on-site and remotely.
To be successful in this role a substantial amount of UK and Ireland travel will be required in order to perform routine technical support and hardware installations to the expected standard; ultimately ensuring an effective and efficient output from this area of important business. To improve what is already exceptional customer support.
Company Information
The aim is to be a partner of choice for all stakeholders, hold the dominant share in core business areas such as haematology and coagulation so we can maintain ourreputation as universally recognised leaders in these fields.
The focus is on customer experience and how we can provide services to customer that exceed their expectaions by delivering world-class technologies, solutions and support.
Role Requirements
> Engage in telephone support
> Perform IT site surveys
> Administer and deliver customer training courses in-house, on site or online
> Installation of Sysmex Product IT systems
> Develop, promote and maintain Customer Competency Examinations
> Attend all required technical instrumentation training
Person Specifications
Full Driving Licence
Presentation Skills
Experience of Remote IT Support
Experience Troubleshooting IT Sytems
TCP/IP awareness
Ability to understand technical Scientific documentation
Package
Bonus scheme
Health Care Insurance (BUPA)
Cash Plan (Health Shield)
Income Protection Insurance – 75% of salary
Death in Service – 6 x the annual salary
Gym benefit
Life Insurance
Company Car
Locations
Aberdeen
Accrington
Airdrie
Aldershot
Alfreton
Alloa
Altrincham
Amersham
Andover
Annan
Arbroath
Ashford
Ashton-under-Lyme
Aylesbury
Ayr
Banbury
Bangor
Banstead
Barnard Castle
Barnet
Barnsley
Barnstaple
Barrow
Basildon
Basingstoke
Bath
Beckenham
Benfleet
Berwick
Beverley
Bexley
Bicester
Bideford
Birkby
Birmingham
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Bishop's Stortford
Blackburn
Blackpool
Blairgowrie
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Bolton
Bootle
Borehamwood
Bourne
Bournemouth
Brackley
Bracknell
Bradford
Bradley
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Brentwood
Bridgend
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Bridgwater
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Brierley Hill
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Bromley
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Buckingham
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Burnley
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Caerphilly
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Previous Listing
Date Updated
13 Jun 2024
Job reference
73229
Categories
Full Time
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