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Role Filled
IT Product Specialist
Scientific Supplier
Technical Specialist
IT
Milton Keynes
£ Contact Libby
Role Overview
The IT Product Specialist will assist the companies customer base by providing leading IT support, covering System Design, System Installation / Configuration and Customer Support Desk, covering both hardware and software.
The successful candidate should possess the passion and experience to deliver exceptional next generation application and hardware support both on-site and remotely.
To be successful in this role a substantial amount of UK and Ireland travel will be required in order to perform routine technical support and hardware installations to the expected standard; ultimately ensuring an effective and efficient output from this area of important business. To improve what is already exceptional customer support.
Role Requirements
CUSTOMER SERVICE CENTRE, TELEPHONE SUPPORT
– Engage in telephone support.
– First and second level remote support
– Respond within pre-defined KPI time scales.
PRODUCT IT SYSTEMS PLANNING AND INSTALLATION
– Perform IT site surveys
– Attend and contribute to project meetings
– Installation of IT systems
– System upgrades at EOL
– Configuration of IT systems
CUSTOMER TRAINING COURSES
– Administer and deliver customer training courses in-house, on site or online
– Continually update training course material to reflect new practice.
– Develop, promote and maintain Customer Competency Examinations
– Maintain high customer competency examination pass rate.
Person Specifications
Essential Requirements:
Customer focused.
Good organisational and presentation skills.
Full driving licence
Experience troubleshooting IT Systems
Experience of Remote IT Support
TCP/IP awareness.
Locations
Amersham
Aylesbury
Banbury
Barnet
Basingstoke
Bicester
Bishop's Stortford
Borehamwood
Bourne
Brackley
Bracknell
Brent
Brentwood
Broxbourne
Buckingham
Cambridge
Camden
Chelmsford
Chigwell
City of London
Corby
Coventry
Dagenham
Dunstable
Ealing
East Central London
East London
Ely
Enfield
Fulham
Grays
Greenford
Hackney
Haringey
Harlow
Harpenden
Harrow
Hatfield
Hayes
Hemel Hempstead
Hertford
High Wycombe
Hitchin
Hornchurch
Ilford
Islington
Kettering
Leamington Spa
Leicester
Leighton Buzzard
Leyton
Loughborough
Loughton
Luton
Maidenhead
Market Harborough
Marlow
Melton Mowbray
Milton Keynes
Newbury
Newmarket
Newport Pagnell
North London
North West London
Northampton
Northolt
Nuneaton
Oxford
Peterborough
Pinner
Radlett
Reading
Rickmansworth
Romford
Royston
Rugby
Ruislip
Saffron Walden
Slough
Southall
St Albans
Stamford
Stevenage
Stratford
Towcester
Upminster
Waltham Cross
Walthamstow
Watford
Welwyn
Wembley
West Central London
West London
Westminster
Windsor
Witney
Wokingham
Previous Listing
Date Updated
14 Aug 2023
Job reference
71405
Categories
Full Time
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