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Role Filled
IT Technical Specialist
Scientific Supplier
Internal Technical Support
IT
UK
Contact Liam or Lis
IT/Software
Diagnostics
Role Overview
An Excellent Opportunity for an experienced technical support specialist or a biomedical scientist to join a market leading organisation focusing on their IT products!
Position Title: IT Technical Specialist
Name of Department: IT
Location: UK Wide
This is primarily a support role for all installed IT products intended to deliver first line IT, Applications and Hardware, assistance for incoming customer support requests. This position provides both ‘Connected and Remote’ and field-based Technical assistance for customers. This is a role designed to facilitate both pro-active and reactive IT system and infrastructure support for our IT Applications, connectivity infrastructure and Analytical products. The IT Support Specialist will work in conjunction with all Technical staff, both in-house and field-based, to provide customer satisfaction, minimising customer downtime and, wherever possible, mitigating avoidable on-site support.
Role Requirements
– First line customer and colleague support by phone and via network access to assist with IT based issues across all IT product lines.
– Follow up support, either via network access or in person for all IT product lines.
– Pro-active remote access to applicable systems for monitoring or control.
– Application and Hardware testing in house to support other employees with troubleshooting and problem resolution
– Provide assistance to the product groups with customer training and education
– Provision of training to Staff as appropriate, in particular ensuring the Service Support Team develop sufficient IT knowledge to support customers in periods of absence
– Maintain knowledge of IT, PC and Operating System issues.
Person Specifications
Bachelors level degree or equivalent combination of education and experience in an IT, Technical or Support related field, with a minimum of 36 months employment experience post education, plus:
– Experience working with In-Vitro Diagnostics equipment, preferably NHS Laboratory based
As required within the UK to fulfil the role. Approximately 75 % of time
Locations
Aberdeen
Accrington
Airdrie
Alderney
Aldershot
Alfreton
Alloa
Altrincham
Amersham
Andover
Annan
Arbroath
Ashford
Ashton-under-Lyme
Aylesbury
Ayr
Banbridge
Banbury
Bangor
Banstead
Barnard Castle
Barnet
Barnsley
Barnstaple
Barra
Barrow
Basildon
Basingstoke
Bath
Beckenham
Belfast
Benfleet
Berwick
Beverley
Bexley
Bicester
Bideford
Birkby
Birmingham
Bishop Auckland
Bishop's Stortford
Blackburn
Blackpool
Blairgowrie
Bognor Regis
Bolton
Bootle
Borehamwood
Bourne
Bournemouth
Brackley
Bracknell
Bradford
Bradley
Brecon
Brent
Brentwood
Bridgend
Bridgmorth
Bridgwater
Bridport
Brierley Hill
Brighton
Bristol
Bromley
Bromyard
Broxbourne
Buckingham
Burnham-on-Sea
Burnley
Burton upon Trent
Bury
Bury St Edmunds
Buxton
Caerphilly
Caithness
Callander
Camberley
Camberwell
Cambridge
Camden
Cannock
Canterbury
Cardiff
Carlisle
Carmarthen
Carrickfergus
Carshalton
Caterham
Cheadle
Chelmsford
Chepstow
Chertsey
Chessington
Chester
Chester Le Street
Chesterfield
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Chigwell
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Cirencester
City of London
Clacton-on-Sea
Clapham
Cleethorpes
Clevedon
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Colchester
Consett
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Corby
Coventry
Cowdenbeath
Crawley
Crewe
Crieff
Cromer
Croydon
Dagenham
Dalkeith
Darlington
Dartford
Darwen
Deeside
Deighton
Denbigh
Deptford
Derby
Dereham
Dewsbury
Dingwall
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Ealing
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Eastbourne
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Greenwich
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Harpenden
Harris
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Harwich
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Hebrides
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Hereford
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Previous Listing
Date Updated
16 Feb 2024
Job reference
69641
Categories
Full Time
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