Laboratory Support Coordinator (Engineering)

With exciting plans for future equipment launches in the pipeline and strong R&D investment in the product portfolio, you will be coming into the Technical support team at an opportune time to support significant growth within key business accounts across your territory.

Reporting to the Regional Technical Manager you will support the full product journey (including out of hours support and customer training) working on analysers varying in complexity, from stand-alone to full solutions controlled by intelligent workflow management. As a key ambassador, you will thrive on delivering our customer promises to our NHS and private pathology labs.

Do you want a role in field service where every job truly counts?
Are you looking for a rewarding career with a progressive, innovative organisation who are transforming the healthcare landscape?
We have an unmissable opportunity to join a team that is at the forefront of delivering cutting edge, high-impact diagnostic solutions to pathology laboratories across the UK and Ireland.

You are an ambitious and motivated, qualified field service professional with experience of high-value capital equipment. You will be qualified to an HNC/HND level or above in electronics. A relevant science subject would also be desirable.

You have good electro-mechanical systems knowledge gathered in any of these industries: biomedical engineering, industrial engineering, automation and aerospace, but to name a few.

Ideally, for the role, you will have field service experience in automated laboratory pathology systems or similar high tech equipment.

With proven customer service skills, you will combine a flexible approach with the positive determination to seize opportunities and resolve complex challenges through successful constructive resolutions.

You will possess a confident and collaborative working approach. You will excel in building productive customer relationships in a complex matrix environment.

– On target earning potential: 12%
– Company car or car allowance: £7,200
– Further flexible benefits worth over £900 per annum
– 25 days holiday
– £5 lunch allowance
– Pension Scheme
– Full OEM product training
What this means for you is not only a competitive salary and benefits package, but also a recognized product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development.