Operations Manager

· Act according to the values of the company and convey this to the team.
· Lead and manage the team(s) and safeguard employee satisfaction
· Harmonizing the organization on local level in alignment with the company’s global strategy
· Drive the transformation to manage Service as a product and as an integral part of the portfolio with top and bottom line expectations
· Expand and manage the service business
· Liaise with sales
· Lead and transform the organization to further improve excellence in Customer Service
· Increase service value through customer intimacy
· Drive continuous improvements to maintain or improve on the quality of service delivery
· Periodic reporting to the Head of Service Northern Europe and management member of the Northern Europe Service Team
· Recruit, manage and utilize employees to their full potential and ensuring effective succession planning
· Setting clear aims and objectives with clarity of delivery accountability to the team, and ensure that the employees move in the same strategic direction to achieve its mission
· Handle essential tasks as assigned, and respond to change proactively
· Manage and direct the activities to provide required support for installations, calibrations, repairs, training, etc.
· Research and implement new initiatives to drive revenue, lower operating costs while maintain quality products
· Maintain the quality of products, services, customer support and level of service in line with service level agreements and other strategies
· Manage growth actively, increase service revenue and profit, by transforming the existing reactive business into a more pro-active one
· Secure full regulatory, health, safety, environmental and quality management requirements to minimize business and regulatory risks
· Promote Customer Service externally and internally
· Provide close proximity between customer and Customer Service and ensure customer satisfaction
· Create and report on business plans, monitoring its efficacy and progress
· Keep all relevant stakeholders informed
· Participate in projects to further develop the service organization in Ireland, and across borders, in line with Northern Europe strategy