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Role Filled

Regional Service Lead

Medical Devices & Equipment
Engineers Field & Depot
Medical Imaging
South UK
Contact Imogen
Imaging

Role Overview

We are recruiting on behalf of a global medical imaging manufacturer who are looking for a Regional Service Lead to join their team.
This is a predominantly remote based role with the need for national travel on occasion. This is an excellent opportunity to work with a world leader of the healthcare space, that offer lots of opportunity to progress and further develop your leadership skills and knowledge on x-ray equipment.

Role Requirements

· Responsible for the day-to-day leadership, co-ordination and guidance of a cross-functional service / engineering team comprising of Field Service Engineers and Technical Product Specialists within the assigned territory / region across a wide range of equipment.
· Continually maintain and foster a strong, professional team spirit, ensuring a customer centric corporate identity.
· Work closely with the Service Delivery Manager to ensure operational excellence.
· Resource allocation to ensure all business requirements are being met, ensuring both employee and customer satisfaction are always maintained.
· Manage internal communications for the assigned region and escalate effectively to other business functions (Management, Support, Sales, and Project teams).
· Where required, act as a point of customer escalation via telephone, email, or on-site attendance UK wide with a key focus on the assigned region.
· Support the Service Delivery Manager in driving forward new and existing KPI’s and metrics through reporting, analysing, and presenting data and information to ensure the overarching Service Strategy and goals are met.
· Perform regular Site System Audits, Competency Sign Off Reviews and Annual Performance Reviews / Appraisals to understand and identify any training or development requirements for individual or the team. Where training requirements are identified, ensure team members are allocated and booked onto this training accordingly
· Timely completion and approval of all team documentation such as Leave requests, Expenses, Overtime and Mileage.
· Organise and co-ordinate regular face to face team meetings, as well as weekly virtual calls and identify and complete any actions raised.

Person Specifications

The successful candidate to be geographically located centrally in the South (i.e. well located to cover the southern region)

We are looking for an experience engineer who is looking to step away from the tools and move into more of a management role or an experienced team leader looking for a new challenge

Experience of previous team leader / management experience is desirable

Experience of working in the medical industry – ideally within imaging industry however this is not a necessity

This role will be home based with national travel expected and overnight stays; therefore candidates need to be comfortable with this.

Able to think outside the box and able to evaluate current processes and identify any areas for improvement

Excellent interpersonal skills – experienced in building strong working relationships with customers and colleagues.

Full UK driving licence

Able to understand, relate and build confidence with both colleagues and customers

Excellent verbal and written communication skills

Strong strategic and planning skills

Able to work both independently and as part of a team

Able to analyse data and identify root cause, patterns, and mitigations

Package

· Competitive salary
· Performance Bonus
· Company car/Car Allowance
· Pension Private Medical Cover
· Life Assurance
· 25 days holiday + bank holiday

Please reach out if this opportunity is for you!

Locations

Aldershot
Amersham
Andover
Ashford
Aylesbury
Banbury
Banstead
Barnet
Basildon
Basingstoke
Bath
Beckenham
Benfleet
Bexley
Bicester
Bishop's Stortford
Bognor Regis
Borehamwood
Bournemouth
Bracknell
Brent
Brentwood
Bridgend
Bridgwater
Bridport
Brighton
Bristol
Bromley
Broxbourne
Buckingham
Burnham-on-Sea
Caerphilly
Camberley
Camberwell
Camden
Canterbury
Cardiff
Carshalton
Caterham
Chelmsford
Chepstow
Chertsey
Chessington
Chichester
Chigwell
Chippenham
Christchurch
Cirencester
City of London
Clapham
Clevedon
Crawley
Croydon
Dagenham
Dartford
Deptford
Dorchester
Dunstable
Ealing
East Central London
East London
Eastbourne
Eastleigh
Ebbw Vale
Egham
Enfield
Epsom
Faringdon
Ferndown
Fulham
Gatwick
Gloucester
Gravesend
Grays
Greenford
Greenwich
Guildford
Hackney
Haringey
Harlow
Harpenden
Harrow
Hatfield
Havant
Hayes
Haywards Heath
Hemel Hempstead
Herne Bay
Hertford
High Wycombe
Hitchin
Hornchurch
Horsham
Hove
Ilford
Islington
Kingston-upon-Thames
Leatherhead
Leighton Buzzard
Lewes
Lewisham
Leyton
Loughton
Luton
Lyme Regis
Maidenhead
Maidstone
Malmesbury
Margate
Marlow
Medway
Merthyr Tydfil
Milton Keynes
Mitcham
Morden
Newbury
Newport
Newport Pagnell
North London
North West London
Northolt
Orpington
Oxford
Pinner
Pontypool
Poole
Portsmouth
Purley
Putney
Radlett
Rayleigh
Reading
Redhill
Richmond upon Thames
Rickmansworth
Romford
Romsey
Royston
Ruislip
Sailsbury
Sevenoaks
Sidcup
Slough
South East London
South West London
Southall
Southampton
Southend-on-sea
St Albans
Staines
Stevenage
Stratford
Stroud
Sutton
Swindon
Taunton
Tewkesbury
Tonbridge
Tunbridge Wells
Twickenham
Upminster
Waltham Cross
Walthamstow
Wandsworth
Warminster
Watford
Wells
Welwyn
Wembley
West Central London
West London
Westminster
Weston-super-Mare
Weymouth
Whitstable
Wickford
Wimbledon
Winchester
Windsor
Witney
Woking
Wokingham
Yeovil
Previous Listing
Date Updated
21 Feb 2023
Job reference
70950
Categories
Full Time
Permanent
Take Experience
This role has been filled