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Role Filled

Service Centre Supervisor

Animal Health
Engineers Field & Depot
Medical
Veterinary Imaging
Glasgow
Speak to Albert
Imaging
Medical IT & Software

Role Overview

We have an exciting opportunity to join a leading veterinary imaging company as an Engineering Manager for the IT and Engineering Department at their head office based in Scotland.

They are a proactively focussed and exciting team with a high work ethic who keep a relaxed working environment and focus on internal culture and rewarding and developing their employees.

We are looking for an experienced manager who has managed technical staff who is looking for the next step in their career.

There is a competitive package in place which includes, bonus, life assurance, private healthcare, flexitime & pension.

Company Information

They are the market leader in Veterinary Imaging Solutions, with well-established clinical learning, field sales and service teams who are experts in Ultrasound, Radiography, CT & MRI, as well as designing and manufacturing our core ultrasound portfolio for the farm veterinarian. They have a true dedication to our staff, recognised with Investors in people status.

Role Requirements

Your Responsibilities:
· Build relationships with clients and help them by being a provider of solutions to their issues.
· Build relationships with internal teams and ensure seamless link between departments.
· Full ownership / management of service KPIs / SLAs.
· Responsible for Radiation Safety within the office working as part of the radiation safety team.
· Customer complaints / escalations as required.
· Full management of Service centre & IT Teams. Ensure workload is effectively managed across the teams.
· Working with suppliers and internal teams to ensure service call completion within turnaround times.
· Ensure efficiency of the engineering teams.
· Monthly reporting to Service Manager.
· Management of all service parts stock, minimizing without affecting operational efficiencies.
· Creating and implementing systems and procedures
· Ensuring site polices are being maintained
· Training and development of Service centre teams through regular 1-2-1s and personal development processes.
· Monitoring & setting of Service KPIs to ensure department efficiencies

Person Specifications

What we are looking for:
· Managerial experience with any form of technical staff.
· Good problem solver
· Enthusiasm to learn new skills
· Team player
· Previous customer facing experience
· Educated to degree level in a technical discipline or relevant industry experience.
· Knowledge of SAP or other CRM systems would be beneficial but not essential
· Ability to meet strict deadlines set by customers.
· Good written and verbal communication skill
· Calm under pressure
· Willingness to travel

Locations

Airdrie
Alloa
Ayr
Blairgowrie
Callander
Cowdenbeath
Crieff
Dalkeith
Dumbarton
Dunfermline
Edinburgh
Falkirk
Glasgow
Hamilton
Helensburgh
Johnstone
Kilmarnock
Kirkcaldy
Motherwell
Newbridge
Paisley
Perth
Pitlochry
Prestwick
Renfrew
Rutherglen
St Andrews
Stirling
Tranent
West Kilbride
Previous Listing
Date Updated
08 Mar 2022
Job reference
68420
Categories
Full Time
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