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Role Filled

Service Manager

Scientific Supplier
Engineers Field & Depot
Diagnostics
Cambridge
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Diagnostics

Role Overview

This will be a hands off role, managing a team of engineers with 4 direct reports and 8 indirect.

We are looking for someone commutable to the offices in Cambridge with previous diagnostic experience in a management role and have an understanding of an engineer’s role.

Company Information

We are recruiting on behalf of a global healthcare company which specialise in the IVD sector, looking for a Service Manager to join their team.

Role Requirements

· Monitoring new employees trainings, completing new employee orientation on technical aspects (including hybrid employees and other departments’ new employees )
· Document translation and verification
· Assist Sales Executives in commercial offer documentation
· SOP creation/ modification
· Inventory Control
· Travel and expense budget
· Spare parts consumption

Person Specifications

· Position will be based in the field with up to 70% travel required. Candidate must have ability to travel outside assigned geographic area. As needed, will cover additional geographic regions to facilitate significant service requirement of customer base.
· Work hours are flexible, not conforming to a standard 40 hour work week; Overtime will be required.
· Candidate must be accessible for contact by phone and cover rotations for weekend/holiday on-call.
· Ability to lift up to 30 lbs (15Kg) as an essential function of the role (lifting of equipment for installation and preventative maintenance)
· Rotating obligations for on-call work during weekends and holidays
· Bachelor of Science or equivalent military education and experience
· Experience supporting highly complex diagnostic equipment or assays in a medical or laboratory environment, or an equivalent facility.
· High level of performance as a Field Service Engineer III or Technical Account Specialist III or equivalent years of experience in customer service/technical support.
· Demonstrated expertise in managing support and service of highly complex instrumentation
· Demonstrated leadership ability
· Commitment to and focus on results and customer satisfaction
· Excellent organization, record keeping, and inventory skills
· Analytic and problem-solving skills
· Self-motivated and self-directed, with strong interpersonal and communication skills
· Demonstrated ability to communicate technical information effectively
· Excellent organizational, record keeping and inventory skills required.
· Knowledge of GMP, ISO and other certifying agency policies and regulations.
· Proficient with Microsoft applications and familiar with computerized call handling systems and call handling systems

Locations

Bishop's Stortford
Bourne
Brentwood
Buckingham
Bury St Edmunds
Cambridge
Chelmsford
Clacton-on-Sea
Colchester
Ely
Felixstowe
Harlow
Harwich
Hertford
Hitchin
Ipswich
Milton Keynes
Newmarket
Newport Pagnell
Peterborough
Royston
Saffron Walden
Stamford
Stevenage
Sudbury
Thetford
Previous Listing
Date Updated
05 May 2022
Job reference
69364
Categories
Full Time
Permanent
Take Experience
This role has been filled