Service Manager

· Lead and manage the service team(s) and safeguard employee satisfaction
· Harmonizing the service organization on local level in alignment with the company’s global service strategy
· Expand and manage the service business
· Lead and transform the organization to further improve excellence in Customer Service
· Increase service value through customer intimacy
· Developing, implement and measure partnership with 3rd party stakeholders.
· Drive continuous improvements to maintain or improve on the quality of service delivery
· Periodic reporting to the Head of Service North Europe
· Recruit, manage and develop your people, to grow and develop them to their full potential and ensuring effective succession planning
· Setting clear aims and objectives with clarity of delivery accountability to team
· Manage and direct the activities to provide required support for installations, calibrations, repairs, training, etc.
· Implement service policies and procedures (in alignment with global guidelines)
· Manage growth actively, increase service revenue and profit, by transforming the existing reactive business into a more pro-active one
· Secure full regulatory, health, safety, environmental and quality management requirements to minimize business and regulatory risks
· Provide close proximity between customer and Customer Service and ensure customer satisfaction
· Manage customer escalations
· Communicate service issues, trends and action plans to the Head of Service
· Participate in critical negotiations with customers
· Participate in projects to further develop the Service organization locally, within the region and across the region