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Role Filled

Service Manager

Medical Devices & Equipment
Engineers Field & Depot
Medical Imaging
Twickenham
£55,000 - £65,000
Opthalmics

Role Overview

Our client is recruiting for an experienced Service Manager to be responsible for managing the service business on a daily basis. This will include managing the Field Service Engineers and Service Administrator in their daily work to ensure an excellent customer experience for all their customers

Company Information

Our client is dedicated to delivering top-quality service as a distributor of ophthalmic products in the UK and Ireland. With excellent customer service and a dedicated sales and administrative team, our client prides itself on its professionalism and renowned customer service.

Role Requirements

• Maintaining service standards and procedures for the service department
• Supervising other members of the service team.
• Maintaining customer relationships.
• Resolving any service problems and customer complaints.
• Conducting periodic appraisals of team members, identifying areas for improvement and performance targets.
• Creating reports for senior management as required.
• Communication with suppliers at a management and engineering level.
• Instructing customers on equipment operation, care and maintenance
• Managing the service business within the warehouse.
• Monitor and record inhouse equipment repairs.
• Scheduling monthly service work.
• Prioritising service repairs.
• Scheduling and hosting service meetings.
• Liaising with customers regarding service contracts.
• Organise service engineer training.
• Ensure all test equipment is calibrated.
• Provide telephone and online support as required.
• Review service documents and inform engineers of corrective action as required.
• Create service department quotes for spare parts, call outs, etc.
• Open and oversee service job tickets.

Person Specifications

• Excellent customer skills with the ability to remain confident in all customer environments.
• Being flexible and self-motivated, with the ability to maintain and achieve service targets and deadlines.
• Good Knowledge of Microsoft products.
• Qualified to HNC, HND or Degree in Electronics or similar engineering discipline.
• Previous Field Service Experience.
• Previous Service management experience.
• Excellent communication skills.
• Ability to work under pressure.
• Previous experience of service documentation and interpretation of service manuals.
• Ability to adapt and respond in a fast-changing environment.

Package

£55,000 – £65,000
20% Bonus
Car Allowance (£600 oer month)
25 Days Annual Leave
Pension

Locations

Aldershot
Amersham
Aylesbury
Banbury
Basingstoke
Bicester
Bracknell
Camberley
Chertsey
Chessington
Clapham
Ealing
Egham
Epsom
Fulham
Greenford
Guildford
Harrow
Hayes
Hemel Hempstead
High Wycombe
Kingston-upon-Thames
Leatherhead
Maidenhead
Marlow
Newbury
Northolt
Oxford
Pinner
Putney
Reading
Richmond upon Thames
Ruislip
Slough
South West London
Southall
Staines
Twickenham
Wandsworth
Wembley
West London
Westminster
Wimbledon
Windsor
Witney
Woking
Wokingham
Previous Listing
Date Updated
21 May 2024
Job reference
73140
Categories
Full Time
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