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Role Filled

Service Support Manager

Scientific Supplier
Engineers Field & Depot
Healthcare & Scientific
Scotland - Central Belt
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Water filtration/purification

Role Overview

We are recruiting for an exciting Service Support Manager opportunity to work with a global leading company for the water treatment industry,

You will be working for a company who encourage an entrepreneurial spirit, empowering the employees to make their own decisions to support the continued growth of the business and make a real difference. We are looking for like-minded people who can share our passion for success.

We are looking for applicants with at least 3 years’ service management experience looking after engineers, this can be from any industry. Ideally based within the Central Belt of Scotland.

Role Requirements

· The role of Service Support Manager (SSM) is responsible for leading and developing the Field Service teams to ensure that our clients continue to receive the best in class quality service.
· You will also be required to grow the field service business by working closely with Commercial Departments to develop and maximise opportunities.
· To always present a professional image to customers whether by telephone, in writing or in person as well as develop and maintain good working relationships with customers through providing best in class quality service.
· Liaise with Scheduling/Tech Support/Projects/Parts as appropriate to optimise Engineer Utilisation/Recoveries.
· Attend customer meetings as requested to discuss commercial opportunities and/or resolve site issues.
· Have a good understanding of how the team integrates with other teams in order to achieve overall objectives of the area.
· Have full supervisory responsibility by ensuring team members are motivated and capable of delivering a professional service and a high level of performance. Professional leadership includes setting objectives, coaching employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
· Recruitment, training, developing and retaining team members.
· Support managers with the team feedback for 1-1’s and the annual appraisal process.

Person Specifications

· 2-3 years’ service management experience- any industry.
· Qualified within Electrical, Electronic or Mechanical Engineering or a related subject and be able to demonstrate commercial experience of working in a service management role.
· A Full UK Driving Licence is essential.
· Excellent communication skills with previous client facing experience.
· Good commercial awareness.
· Team-management experience or the aptitude/willingness to develop in this area.
· Strong IT skills, experience with Microsoft Office and Google Suite.
· Certification in Management Studies is desirable


· Opportunity to earn overtime and commission
· Tablet & smartphone
· Company car
· Fuel Card
· Work wear
· 25 days holiday plus 8 public holidays
· Life Assurance
· Pension Scheme
· Social events
· Private Medical Insurance, Group Income Protection, Dental Insurance, Childcare
· Vouchers, Cycle to work scheme, Gym Membership, Travel Insurance, Health Screening, Health
· Cash Plan, Shopping discounts and much more.


St Andrews
Previous Listing
Date Updated
10 Nov 2022
Job reference
Full Time
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This role has been filled