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Site Based Service Engineer

Medical Devices & Equipment
Engineers Field & Depot
Medical Imaging
Warwick
£SpeakToTom

Company Information

We are a multinational company active in the life science sector, a world leader in imaging diagnostics. Every day we seek and perfect increasingly advanced and sustainable techniques and solutions to open new paths in diagnostic imaging. So that the path of science and prevention does not stop, but continues to look ahead.

Our Purpose is to improve people’s lives by shaping the future of prevention and precision imaging.

Our Mission is to take pride in our commitment to patients, history of innovation, team talent, and sustainable approach.

Role Requirements

Main Responsibilities
” Shall implement and work to all regulatory and quality requirements
” Shall implement and work to all applicable health, safety and environmental requirements stipulated by HSE manual, HSE policies and HSE objectives.
” Identify and engage with continuous improvements projects.
” Engage with the sales and field service teams to ensure a smooth and high-quality product is achieved from point of sale through to installation completion.
” Report any PAE/PQI effectively and quickly.
” National travel where business needs
” On occasion deliver installation and repair items
” Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers
” Troubleshooting and resolving hardware and software issues remotely to help end-users.
” Giving users step-by-step instructions for resolving technological issues
” Responding and following up quickly to technical questions and escalating complex technical issues to appropriate teams
” collaborating with on-site technicians and customer support teams

Person Specifications

Critical Skills
” Good planning, organisation and prioritisation skills
” Good Excel skills and data analysis
” Experienced user in SAP & Salesforce an advantage
” Good communication abilities
” Required knowledge & experience.
” HNC in electronics or equivalent experience – essential
” Previous experience within a field service environment – desirable
” Bio medical equipment experience – desirable
” Full UK manual driving license
” Clear and concise written and spoken ability.
” Ability to be able to explain engineering terminology to non-engineering persons.
” Good working knowledge of all Microsoft applications
” Ability to work as part of a team.
” Willing to travel and work unsocial hours depending on customer needs.

Package

Competitive basic salary
£1800 allowance
10% bonus
£500 gym allowance
9% pension
25 days holiday + bank holidays

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    Further Details/Cover Note

    Locations

    Birmingham
    Brierley Hill
    Bromyard
    Cirencester
    Coventry
    Droitwich
    Dudley
    Gloucester
    Hereford
    Leamington Spa
    Leominster
    Malvern
    Nuneaton
    Ross-on-Wye
    Rugby
    Solihull
    Stourbridge
    Stroud
    Tewkesbury
    Tipton
    Walsall
    Warwick
    Worcester
    Date Updated
    21 Mar 2024
    Job reference
    72614
    Categories
    Full Time
    Permanent
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    Apply for this role
    Why Zenopa?

    We aim to operate and maintain the following set of core values

    Group people cartoon
    01
    In house, contracting department.

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    02
    We liaise on your behalf

    Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

    03
    Solid Industry Relationships

    Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

    04
    High Success Rate

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    05
    Systems that work for you

    As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.