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Role Filled

Tech Support Specialist

Essex
£Contact Olivia

Role Overview

This Technical Support opportunity includes working within the Support Team offering pre and post sales technical support for the full range of products.

Location: Office-based in Essex
Products: Chemistry portfolio

Company Information

Exciting entry level opportunity as a Technical Support Specialist for an innovative and well-established manufacturer of laboratory instruments and glassware!

Role Requirements

· Providing technical support via telephone, email and online chat to end-users, distributors and colleagues
· Pre-sales product selection/specifications and post sales enquires
· Assisting with product installation/start-up/set-up issues
· Diagnosing faults and offering application support
· Communication with suppliers regarding any technical difficulties with supplied equipment
· Support Marketing with technical advice, copy writing, blogs and instructions
· Liaising with end-users, distributors and our sales teams to understand custom requirements
· Co-ordinating the manufacture or supply of the quoted items with purchasing and production
· Testing prototypes and producing reports to share with the team

Person Specifications

· Minimum of a BSc in a Life Science subject
· Excellent communication skills
· Hands-on laboratory skills (desirable)

Locations

Bishop's Stortford
Brentwood
Cambridge
Chelmsford
Clacton-on-Sea
Colchester
Ely
Harlow
Harwich
Hertford
Hitchin
Newmarket
Royston
Saffron Walden
Stevenage
Sudbury
Previous Listing
Date Updated
17 Jul 2023
Job reference
70591
Categories
Full Time
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Hiring contacts
Olivia
Olivia Doughty
01494 818 013
Libby
Libby Messitt
01494 818 018
This role has been filled

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The Zenopa Salary Guide is based on Zenopa industry experience, it is not specific to this particular job, but it is useful to provide you indicative information and enable you to find jobs when searching salary bands. Individual jobs salary ranges are frequently not released into the public domain, this will be released to you upon application.

Why Zenopa?

We aim to operate and maintain the following set of core values

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01
In house, contracting department.

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02
We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

03
Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

04
High Success Rate

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05
Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.