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Role Filled
Technical Support Engineer
Industrial Installation Team
England - Remote Based
£45,000 - £50,000
Company Information
Are you a Technical Support Engineer, or an aspiring Technical Support Engineer, looking to take the next step in your career by joining a successful and rapidly growing global company, who can offer you structured progression opportunities and flexible benefits? Are you passionate about Ecological Transformation and being a part of making a change to the planet?
If so, we have a fantastic opportunity to join our leading, well respected water technologies company, where you will play a pivotal role in being responsible for providing technical support to engineering and commercial departments. The ideal person will have extensive knowledge and experience of the company products,
applications and markets. We are committed to ensure you have the best experience possible and take your career to the next level!
Role Requirements
Technical Support (2nd Level Support) – Relating to the technical support of technology and support products. Receive and manage requests from internal and external stakeholders.
Documentation – Support the creation of all documentation related to the execution of service delivery activities including work instructions and service delivery plans.
Technical Bulletins – Produce and share with related members and maintain a distribution record of the information shared.
Technology Development – Collect and create new ideas for the use of cutting edge technology to improve current and implement new service methods, digital tools and approaches to learning.
Services projects – Support and coordinate the preparation of all necessary documentation and materials needed to deliver Services (Service acceptance criteria, service delivery plans, drawings, manuals).
Person Specifications
Mechanical/Electrical/Chemical Engineering qualification.
A full UK driving licence is required.
Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner.
Knowledge and experience of the company products, applications and markets is desirable.
Be punctual and presentable and have extensive knowledge and experience of the company products, applications markets.
Excellent time management skills.
Good attention to detail.
Able to handle challenging conversations with customers and find a resolution.
Software/controls engineering experience is desirable
Package
Home-based – Nationwide (with frequent travelling to visit sites)
Permanent, Full-time, 37 hours
25 days annual leave, Company vehicle + Fuel card, Comprehensive pension scheme
Locations
Accrington
Aldershot
Alfreton
Altrincham
Amersham
Andover
Ashford
Ashton-under-Lyme
Aylesbury
Banbury
Banstead
Barnard Castle
Barnet
Barnsley
Barrow
Basildon
Basingstoke
Bath
Beckenham
Benfleet
Beverley
Bexley
Bicester
Birkby
Birmingham
Bishop Auckland
Bishop's Stortford
Blackburn
Blackpool
Bognor Regis
Bolton
Bootle
Borehamwood
Bourne
Bournemouth
Brackley
Bracknell
Bradford
Bradley
Brecon
Brent
Brentwood
Bridgend
Bridgmorth
Bridgwater
Bridport
Brierley Hill
Brighton
Bristol
Bromley
Bromyard
Broxbourne
Buckingham
Burnham-on-Sea
Burnley
Burton upon Trent
Bury
Bury St Edmunds
Buxton
Caerphilly
Camberley
Camberwell
Cambridge
Camden
Cannock
Cardiff
Carlisle
Carshalton
Caterham
Cheadle
Chelmsford
Chepstow
Chertsey
Chessington
Chester
Chester Le Street
Chesterfield
Chichester
Chigwell
Chippenham
Chorley
Christchurch
Cirencester
City of London
Clacton-on-Sea
Clapham
Cleethorpes
Clevedon
Cleveland
Colchester
Consett
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Crawley
Crewe
Croydon
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Darlington
Dartford
Darwen
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Gatwick
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Greenwich
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Previous Listing
Date Updated
16 Feb 2024
Job reference
72522
Categories
Full Time
Permanent
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