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Technical Support Specialist
Technical Specialist
Medical
Runcorn
£speak to Tom
Role Overview
As a Technical Support Specialist, you will deliver support for the medical device products, assisting both internal and external customers through phone and email. This role involves addressing product-related inquiries, as well as coordinating with other teams to escalate issues and ensure customer satisfaction.
Company Information
We are seeking a skilled Service Engineer to join our clients team. Our client are a company develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally.
Role Requirements
– Supporting customer complaints (telephone, e-mail)
– Troubleshooting with customers on the phone through critical thinking
– Documenting complaints using Service Requests (SRs) in the Oracle database
– Organizing return of customer product
– Reporting special incidents to the supervisor in accordance with MHRA
– Tracking of loaned devices for customers (retrieval of loaned devices)
– Order processing / order entry in Oracle
– Inventory support
– General service administration
Person Specifications
– 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry.
– Fluent versed in English language (verbal and written)
– Excellent communication and interpersonal skills
– High attention to detail
– Strong troubleshooting and problem solving skills
– High self-confidence and self-management skills
– A customer-oriented person
– Team player with a positive attitude
Package
Competitive basic salary
5% bonus
Pension – company matches your contributions – 5%
Private Healthcare insurance (AVIVA)
Additional benefits with dentist, glasses – covers all healthcare expenses
No overtime – try and keep the engineers not overworked
9-5 Monday to Friday (flexitime)
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Locations
Altrincham
Bootle
Chester
Crewe
Deeside
Ellesmere Port
Leigh
Liverpool
Nantwich
Northwich
Ormskirk
Prescot
Runcorn
Sandbach
Skelmersdale
St Helens
Warrington
Widnes
Wigan
Wirral
Date Updated
01 Oct 2024
Job reference
73635
Categories
Full Time
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