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Role Filled

Technical Support Specialist

Scientific Supplier
Internal Technical Support
Laboratory
Loughborough
£30,000 - £40,000
High Value Capital Equipment
Pharma/Biotech

Role Overview

Location – Loughborough Office/ Workshop and home based.

Company Information

As a Technical Support Specialist you are the point of contact for our clients customers, Sales Engineers, their own Service Engineers and distributors. You are responsible for answering the most diverse technical questions that come in by email or telephone.

Role Requirements

– Answering technical help questions and about part numbers from distributors, customers and sales.
– Assist in answering technical questionnaires for tenders.
– Review incoming technical information and make it available to the team.
– Processing warranty claims to Japan.
– All work will be done in collaboration with the other support engineers.
– Purchasing consumable and third-party supplier parts from engineers.
– Management of instrument calibration/service/repair for service/validation/workshop
– Production of RAMS for service.

Person Specifications

– At least a completed HND/HNC/Bsc education with a solid understanding of electrical engineering / service / refrigeration technology;
– Relevant work experience as a service technician, technial support or sales employee;

Locations

Mansfield
Newark
Nottingham
Sutton-in-Ashfield
Previous Listing
Date Updated
13 Jan 2025
Job reference
73832
Categories
Full Time
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This role has been filled
Why Zenopa?

We aim to operate and maintain the following set of core values

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01
In house, contracting department.

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02
We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

03
Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

04
High Success Rate

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05
Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.